Parniya Ghanati
Rome
Summary
Expert retail sales professional offering many years of experience in retail customer service and retail management. Focused on exceeding sales goals and providing outstanding customer service. Exceptional knowledge of team management for front-end cashiers.
Overview
12
12
years of professional experience
Work History
Waitress
Ristorante Wikiwiki Trastevere
03.2023 - 09.2023
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
Bookseller/Manager
Lyra Bookstore
01.2017 - 09.2021
- Organized author events and book signings, attracting new customers and generating increased sales.
- Maintained an up-to-date knowledge of current literary trends, ensuring accurate recommendations for customers.
- Streamlined the shelving process, reducing time spent on restocking while maintaining a well-organized store layout.
- Assisted customers with locating books and other materials in store.
Bookseller/Manager
Art House Of The 60s Bookshop Cafe
10.2014 - 09.2016
- Facilitated a robust children''s section by selecting age-appropriate titles and creating engaging activities during storytime sessions.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained well-stocked inventory of books, magazines and literary merchandise for customer needs.
- Researched and ordered new titles to maintain updated store selection.
Waitress
Cafe Lamiz
03.2012 - 11.2013
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Reduced wait times for seating by efficiently clearing tables immediately after guests'' departure.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
Bachelor of Arts - Classics
Sapienza University of Rome
Rome, Italy09.2024
Associate of Arts - Theatre
Art Univerisity of Tehran
Tehran, Iran07.2017
Skills
- Customer Service
- Safe Food Handling
- Strong communication
- Order Accuracy
- Menu Recommendations
- Sales Processing
- Store Organization
- Transaction Processing
- Sales expertise
- Dining Area Maintenance
Languages
Persian
Bilingual or Proficient (C2)
English
Advanced (C1)
Italian
Intermediate (B1)
Timeline
Waitress
Ristorante Wikiwiki Trastevere
03.2023 - 09.2023
Bookseller/Manager
Lyra Bookstore
01.2017 - 09.2021
Bookseller/Manager
Art House Of The 60s Bookshop Cafe
10.2014 - 09.2016
Waitress
Cafe Lamiz
03.2012 - 11.2013
Bachelor of Arts - Classics
Sapienza University of Rome
Associate of Arts - Theatre
Art Univerisity of Tehran
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