Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Patricia Trevisan

Genova
Patricia Trevisan

Summary

An enthusiast Mystery Client with excellent observation skills and customer satisfaction knowledge, now looking for my next opportunity as Mystery Guest, around the world.

I have a natural ability to notice details and to recognize a quality service without any sort of prejudices.

I am willing to travel to improve my self and my skills, I am also willing to learn form others who can humanly and professionally enrich me.

I am a precise person, able to follow the guidelines and take evidences during inspections, to complete check lists and reports.

Overview

5
years of professional experience

Work History

Mebius Srl

Mistery Client
11.2023 - Current

Job overview

  • Enhanced customer service quality by conducting thorough evaluations and providing constructive feedback to businesses.
  • Increased client satisfaction by efficiently completing mystery shopping assignments within given deadlines.
  • Completed comprehensive reports outlining findings from mystery shopping visits to provide actionable insights for clients.
  • Ensured accuracy in data collection by following specific guidelines provided for each mystery shopping assignment.
  • Improved retail staff training outcomes with detailed observations and recommendations based on in-store experiences.

Family

Nanny
07.2020 - Current

Job overview

  • Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
  • Expanded cultural awareness through exposure to diverse activities, literature, and cuisine, fostering an appreciation for global perspectives in young minds.
  • Organized extracurricular schedules for sports and classes and provided safe transportation to different events.
  • Worked with parents to develop and implement discipline programs to promote positive behavior.
  • Assisted children with homework assignments and special projects across different subjects.


Beanstalk Day Nursery

Nursery Assistant
03.2019 - 08.2019

Job overview

  • Enhanced children''s development by implementing age-appropriate educational activities and playtime.
  • Assisted in creating a positive learning atmosphere by fostering strong relationships between children, parents, and staff members.
  • Managed classroom dynamics effectively for optimal learning experiences and smooth transitions between activities.
  • Organized daily schedules to maintain structure while allowing flexibility for spontaneous learning opportunities.


Education

Istituto Europeo Del Turismo
Milan, Italy

from Certificate of Attende in The Mistery Guest Course
11.2023

Leicester College
Leicester,UK

from GCSE in English
06.2018

Leicester College
Leicester,UK

from Cache Level 3 in Childcare NVQ
04.2018

Caterina Percoto, High School of Human Sciences
Udine, Italy

High School Diploma
06.2004

Skills

  • Critical thinking
  • Awareness of the role
  • Observation skills
  • Provided good-quality feedback and wrote comprehrensive reports, checklists
  • Adaptability and flexibility
  • Available to travel
  • Organization
  • Assertiveness
  • Memory retention
  • Honest an Loyal
  • Analytical skills
  • Active listening
  • Attention to detail

Languages

English
Bilingual or Proficient (C2)
French
Upper intermediate (B2)
Italian
Bilingual or Proficient (C2)

Timeline

Mistery Client

Mebius Srl
11.2023 - Current

Nanny

Family
07.2020 - Current

Nursery Assistant

Beanstalk Day Nursery
03.2019 - 08.2019

Istituto Europeo Del Turismo

from Certificate of Attende in The Mistery Guest Course

Leicester College

from GCSE in English

Leicester College

from Cache Level 3 in Childcare NVQ

Caterina Percoto, High School of Human Sciences

High School Diploma

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Patricia Trevisan