Paula Foster
Customer Service Manager
Garbagnate Milanese
Overview
25
25
years of professional experience
10
10
years of post-secondary education
4
4
Languages
Work History
Customer Service Manager for Italy
Rose Plastic AG
11.2009 - Current
- Start up and take over from previous distributor
- Quotations and sales negotiation with customers
- Management of whole order process and 2 members of staff
- Customer satisfaction
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
Back Office Manager
Stemcor Italia Srl
09.2008 - 11.2009
- Order management, drafting offers checking deliveries and invoices
- Day to day contact with suppliers and customers, from purchasing to sales
- Letter of credit and import documentation
- Reporting and order book statistics
- Management of support staff
- Precision, organizational skills, ability to work under stress
Back Office Coordinator
Stemcor Italia Srl
11.2002 - 09.2008
- Sales and purchase order entry
- Organization of order delivery by coordinating hauliers and discharge terminals
- Order book assessment and stock control
- Efficiency, working under pressure
Marketing Coordinator
The New Zealand Merino Company Ltd
06.2002 - 10.2002
- Identification of potential customers and development of marketing plans
- Extensive travel arrangements, diary management
- Self motivation, working to deadlines, communication skills
Knowledge Management/Human Resources Assistant (Internship)
Whirlpool Europe
09.2000 - 07.2001
- In-house promotion of the intranet site “Knowledge Management”
- Meeting write ups, assistance during interviews, administrative tasks
- Presentation skills, persuasion skills, team work
Education
Bachelor of Arts - Foreign Languages And Literature
University of Edinburgh
Edinburgh 05.1998 - 06.2002
High School Diploma -
European School of Varese
Varese 05.1992 - 07.1998
General Interests
- Travel
- Fitness
Personal Information
- Date of Birth: 01/03/80
- Nationality: British
Computing Skills
Microsoft Office
SAP
Timeline
Customer Service Manager for Italy
Rose Plastic AG
11.2009 - Current
Back Office Manager
Stemcor Italia Srl
09.2008 - 11.2009
Back Office Coordinator
Stemcor Italia Srl
11.2002 - 09.2008
Marketing Coordinator
The New Zealand Merino Company Ltd
06.2002 - 10.2002
Knowledge Management/Human Resources Assistant (Internship)
Whirlpool Europe
09.2000 - 07.2001
Bachelor of Arts - Foreign Languages And Literature
University of Edinburgh
05.1998 - 06.2002
High School Diploma -
European School of Varese
05.1992 - 07.1998
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