Paula Foster
Customer Service Manager
Garbagnate Milanese
Overview
25
25
years of professional experience
10
10
years of post-secondary education
4
4
Languages
Work History
Customer Service Manager for Italy
Rose Plastic AG
11.2009 - Current
- Start up and take over from previous distributor
- Quotations and sales negotiation with customers
- Management of whole order process and 2 members of staff
- Customer satisfaction
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
Back Office Manager
Stemcor Italia Srl
09.2008 - 11.2009
- Order management, drafting offers checking deliveries and invoices
- Day to day contact with suppliers and customers, from purchasing to sales
- Letter of credit and import documentation
- Reporting and order book statistics
- Management of support staff
- Precision, organizational skills, ability to work under stress
Back Office Coordinator
Stemcor Italia Srl
11.2002 - 09.2008
- Sales and purchase order entry
- Organization of order delivery by coordinating hauliers and discharge terminals
- Order book assessment and stock control
- Efficiency, working under pressure
Marketing Coordinator
The New Zealand Merino Company Ltd
06.2002 - 10.2002
- Identification of potential customers and development of marketing plans
- Extensive travel arrangements, diary management
- Self motivation, working to deadlines, communication skills
Knowledge Management/Human Resources Assistant (Internship)
Whirlpool Europe
09.2000 - 07.2001
- In-house promotion of the intranet site “Knowledge Management”
- Meeting write ups, assistance during interviews, administrative tasks
- Presentation skills, persuasion skills, team work
Education
Bachelor of Arts - Foreign Languages And Literature
University of Edinburgh
Edinburgh 05.1998 - 06.2002
High School Diploma -
European School of Varese
Varese 05.1992 - 07.1998
General Interests
- Travel
- Fitness
Personal Information
- Date of Birth: 01/03/80
- Nationality: British
Computing Skills
Microsoft Office
SAP
Timeline
Customer Service Manager for Italy
Rose Plastic AG
11.2009 - Current
Back Office Manager
Stemcor Italia Srl
09.2008 - 11.2009
Back Office Coordinator
Stemcor Italia Srl
11.2002 - 09.2008
Marketing Coordinator
The New Zealand Merino Company Ltd
06.2002 - 10.2002
Knowledge Management/Human Resources Assistant (Internship)
Whirlpool Europe
09.2000 - 07.2001
Bachelor of Arts - Foreign Languages And Literature
University of Edinburgh
05.1998 - 06.2002
High School Diploma -
European School of Varese
05.1992 - 07.1998
Similar Profiles
Jeannette M. BurseeJeannette M. Bursee
Director of Quality at Rose Plastic Medical Packaging USA, L.L.L.P.Director of Quality at Rose Plastic Medical Packaging USA, L.L.L.P.
Isaac De La CruzIsaac De La Cruz
VICE PRESIDENT OF OPERATIONS at Plastic Transit LLC/Plastic Conversion ServicesVICE PRESIDENT OF OPERATIONS at Plastic Transit LLC/Plastic Conversion Services
Martha SotoMartha Soto
Inyection Mold (Operator II) at Olsen Tool & Plastic (Excel Plastic)Inyection Mold (Operator II) at Olsen Tool & Plastic (Excel Plastic)
Stefano PorcaroStefano Porcaro
Enterprise Account Executive at DynatraceEnterprise Account Executive at Dynatrace
Matteo LicatalosiMatteo Licatalosi
Infermiere di pronto soccorso at ASST RhodenseInfermiere di pronto soccorso at ASST Rhodense