Dynamic Global Organizational and Consulting Leader, IT Executive and Program Director available for part-time Consulting and Training role where I can leverage my 40+ years of experience in leading globally dispersed organizations, best-shore centers, solutioning teams, multimillion-dollar projects / programmes and transformation initiatives to drive business growth and innovation in high stakes environments.
Work History
Director-Service Operations Competence Center EMEA
CCH Tagetik / Wolters Kluwer
01.2022 - 12.2023
Responsible for the Professional Services Competence Center (PSCC) and Service Operations Teams and all aspects of the professional services function, including client engagements, implementation services, consulting, new product onboarding and additional Functional and Technical services to solve new and ongoing customer needs
Work closely with Region / Country General Managers, Service Managers and PSCC related project leaders
Manage appropriate relations with and support external professional service suppliers and institutions
Hire and retain team members in the PSCC and develop the team through coaching, mentoring and disciplined performance management
Identify opportunities to improve professional services offerings, effectiveness and efficiency
Contribute and collaborate as a member of the EMEA Senior Leadership team
Principal Consultant
Capgemini Italia
05.2019 - 12.2021
Managed bid processes and the full life cycle of Cloud Infrastructure solutions, including migration and transformation services, for Capgemini clients
Oversaw client delivery and service management to ensure successful implementation and satisfaction for a global pharmaceutical company
Facilitated supplier management for Service Integration Services, ensuring effective collaboration and performance alignment with client objectives
Programme Director
Intentional Outcome
04.2018 - 05.2019
Define and manage bids for IT services, ensuring alignment with client business objectives and stakeholder expectations
Oversee program management of communications and change management initiatives within the UK NHS Supply Chain driving successful implementation and adoption across the organization
Deliver IT services and business partnerships that enhance operational efficiency and support the strategic goals of the UK NHS Supply Chain
Director - EMEA Account Support, Solutioning and Commercial Functions
DXC Technology Italy (Formerly HP Enterprise Services / EDS)
02.2015 - 12.2017
Company Overview: Contributed to a leading global information technology and consulting services company with $25 billion in revenue in 2017
Collaborated with Sales and Account Executives to provide consultancy and pre-sales support, driving growth initiatives for existing accounts through strategic account planning and proactive contract renewals, while developing tailored offers for new small and medium-sized business opportunities
Led client and internal workshops, offering expertise and support for various sales campaigns focused on digital transformation, cloud migration, SAP HANA/HEC, Workday, cyber security, privacy, Iota, data analytics, and telecommunications
Contributed to a leading global information technology and consulting services company with $25 billion in revenue in 2017
Director - EMEA Workload, Cloud and Network Solution Capability
HP Enterprise Services
03.2013 - 01.2015
Lead 100+ technical pre-sales architects and consultants located in 11 EMEA countries enabling $2B+ annual sales of cloud, data Centre, business continuity and disaster recovery, ERP infrastructure, network (data, voice, and video), Web Services and related product and transformation services
Evolved staff from Traditional to Cloud/Digital Solutioning
Established Cloud and SAP Solutioning Centre of Expertise
Director - EMEA Solution Executive (Consultant) Leader
HP Enterprise Services (Formerly EDS)
03.2011 - 02.2013
Served as both Solution Executive and EMEA leader responsible for group of director-level trusted customer-facing C-level advisers, consultants and enterprise architects for strategic and large-scale $100M+ opportunities
Used Consultative Selling to engage customers to understand their business needs, drivers, enterprise architecture and IT management frameworks, application portfolio and improvement opportunities in order to develop long term customer strategies, to identify and develop specific opportunities and to support deal shaping, value proposition, business case and deal costing/ pricing
Global Project & Programme Management (PPM) and Account Start-up Leader
Electronic Data Services (EDS)
01.2001 - 03.2011
Led the implementation of best practices in IT project and programme management (PPM), due diligence, and transition and transformation management for the global IT and consulting services firm
Managed over 2,500 staff in 35+ countries worldwide
Acted as the primary service point of contact during pre-sales to delivery transitions, effectively communicating with C-level executives to address inquiries and support sales and account team initiatives
Oversaw the IT outsourcing (ITO) PPM portfolio and facilitated leadership development to enhance team performance and operational effectiveness
Education
Bachelor of Science - Technology of Management And International Studies
American University
Washington, DC
01.1982
Skills
Strategic Planning and Vision
Cross-Functional & Cross-Cultural Leadership
Training & Development
Client Engagement & Consulting
Project & Program Management
Training Facilitation & Delivery
Best Shoring & Workload Placement
Mergers, Acquisitions, and Spin-offs
Technical Sales Support
Problem-Solving
Emerging Technology
Digital Transformation
Languages
English
Bilingual or Proficient (C2)
Italian
Advanced (C1)
German
Advanced (C1)
Danish
Upper intermediate (B2)
Dutch
Beginner (A1)
Dataprocessingconsent
Autorizzo il trattamento dei dati personali contenuti nel mio curriculum vitae in base al D. Lgs. 196/2003, coordinato con il D. Lgs. 101/2018, e al Regolamento UE 2016/679.
Communityleadership
Volunteer, Lions Club International, Valsesia, Italy
Timeline
Director-Service Operations Competence Center EMEA
CCH Tagetik / Wolters Kluwer
01.2022 - 12.2023
Principal Consultant
Capgemini Italia
05.2019 - 12.2021
Programme Director
Intentional Outcome
04.2018 - 05.2019
Director - EMEA Account Support, Solutioning and Commercial Functions
DXC Technology Italy (Formerly HP Enterprise Services / EDS)
02.2015 - 12.2017
Director - EMEA Workload, Cloud and Network Solution Capability
HP Enterprise Services
03.2013 - 01.2015
Director - EMEA Solution Executive (Consultant) Leader
HP Enterprise Services (Formerly EDS)
03.2011 - 02.2013
Global Project & Programme Management (PPM) and Account Start-up Leader
Electronic Data Services (EDS)
01.2001 - 03.2011
Bachelor of Science - Technology of Management And International Studies