Piergiorgio Sebastio
Summary
Inbound Call Center Operator in the customer service sector. I manage all types of relationships, even conflictual ones, thanks to excellent listening and communication skills, offering complete and satisfactory solutions for all types of problems related to technical, commercial and administrative assistance.
Overview
4
4
years of professional experience
Work History
Inbound Call Center Agent
Concentrix
12.2022 - 06.2025
- Supervision and training of new employees
- Managing a complex new business: Complaints
Inbound Call Center Agent - Apprenticeship
Concentrix
12.2021 - 12.2022
- Management of support requests and any complaints
- Guide users in choosing the services and products suited to their specific needs, providing all the necessary information
Education
Master of Finance, Auditing And Management Control -
Radar Academy
07-2025
Management Of Tourism Organizations - Economics
Università Del Salento
Lecce03-2022
Skills
- Patient and helpful
- Adaptability and flexibility
- Team Building
- Accounting
- Empathy and social responsibility
- Excellent knowledge of the Microsoft Office package
Languages
English
Upper intermediate (B2)
Spanish
Elementary (A2)
Timeline
Inbound Call Center Agent
Concentrix
12.2022 - 06.2025
Inbound Call Center Agent - Apprenticeship
Concentrix
12.2021 - 12.2022
Master of Finance, Auditing And Management Control -
Radar Academy
Management Of Tourism Organizations - Economics
Università Del Salento
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