Pietro Aiolfi

As Manager of Customer Success, I'm currently leading a team of 5 Technical Account Manager in my region (Italy and Iberia).

Key responsibilities for the role are:

• Building a new team of Customer Success Managers and Technical Account Managers,, focusing on providing value to customers immediately post-activation of the Varonis platform.
• Develop customer-centric strategies, mapping the Varonis platform to customer use cases, and supporting with Governance, risk, and compliance challenges.
• Ensure customer satisfaction and retention by helping secure their data and adding additional data sources to the Varonis platform.

I managed a team of 6 people: 2 sales engineers for Italy and 4 people for Iberia (1 team leader and 3 sales engineers).

Working close to regional director and VP of sales, I was focusing on improving sales and pre-sales skills and performances; I was also helping sales teams on most critical opportunities and managing strategic meetings with C-level people and business stakeholders.

My responsibilities also include building and maintaining relationships with the key focus partner for the region

I was in charge of the Sales Engineer Team for Italy and Iberia managing a team of three Sales Engineer.

During the three years, team growths from 3 to 6 members with a very good people retention rate.

I was regularly involved with most critical customers and prospects, driving a consistent increase in customers and ARR.

I started as first Sales Engineer on field helping the company to quickly increase the customer base and closing some of very first biggest deals for the country (over 300K€ PL) and hitting my quota in ten months (2M€).

Working with two Sales Representatives I was also in charge of Technical Account Management tasks to ensure customer satisfaction and retention.

In addition, my routines also included Channel Partner enablement and support.

Part of a European team fo system engineers, I was responsible for designing and implementing virtualization and storage solutions across each European QVC branch.

Reporting to the IT Manager, I was responsible for the operation, administration and improvement of distributed IT environments, making sure that the infrastructure will meet all the business requirements.

System consultant on the following technologies: Microsoft and VMware.

Managing and implementing virtualization solutions, e-mail solutions and disaster recovery solutions.

Systems Engineer and Web developer.