Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Pikus Stela

Pikus Stela

Mediglia

Summary

Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Trainable and committed to creating warm and inviting atmosphere. Energetic Hostess with exceptional experience-enhancing customer experiences. Constantly finding new ways to exceed customers' expectations with personalized service.
A reliable profile with a strong motivation to grow professionally in the Marketing sector, he knows how to deal with the assigned tasks with commitment and determination, always acting in compliance with the feedback and recommendations of colleagues and superiors with a view to continuous improvement of the service.
Excellent communication skills, enterprising and determined personality, can count on strong motivation and the desire to grow professionally, proactively contributing to the achievement of individual and team objectives.

Overview

23
23
years of professional experience

Work History

Room Hostess /Sales Promoter

Ristorante pizzeria Delicious SRL
03.2022 - Current

Welcoming arriving visitors and customers, keeping records.
Resolution of problems or complaints from customers.
Receiving customer requests, answering questions and providing information both via telephone and email.
Management of communications with guests, customers and internal staff.
Support guests in identifying places and people of interest.
Distribution of informative and illustrative material such as brochures and catalogues.

Administrative Secretary

Studio Abbiezzi e Strano - Commercialisti Associati
05.2020 - 02.2022

Responsibility for all company administrative activities ensuring full compliance with the deadlines defined by the management.
Cataloguing, organization and archiving of documentation.
Management and sorting of telephone calls, e-mails and paper mail.

Freelancer

Self-employed With VAT Number
07.2013 - 03.2020

Commercial research and development activity aimed at promoting commercial relationships with potential Russian customers.

Secretary's Assistant

Publishing House "Newsteca"
10.2010 - 06.2011

Publishing company. Database updating, switchboard, customer reception, incoming mail sorting.

Shop Assistant

Shop
09.2008 - 07.2010

Clothing and accessories shop.
Sale, arrangement of goods

Purchasing Manager

Avitgood
06.2001 - 03.2008

Retail distribution company for large-scale distribution products.
Food purchasing manager.
Search for new customers and analysis of order management.


Education

Degree Course in Marketing - Marketing Professional

Belarusian State Economic University
Minsk
02.2001

Skills

  • Complaint Handling
  • Dining Room Management
  • Guest Complaint Resolution
  • Dining Area Maintenance
  • Communication strategies
  • Customer management skills
  • Strong negotiation skills
  • Knowledge of sales strategies
  • Relational and effective communication skills
  • Creativity applied to sales
  • Availability to manage and resolve conflict situations in a work group
  • Internet, Office365

Languages

Inglese
Intermedio avanzato
B2
Italiano
Esperto
C2
Russo
Bilingual or Proficient (C2)
Bielorusso
Bilingual or Proficient (C2)

Timeline

Room Hostess /Sales Promoter

Ristorante pizzeria Delicious SRL
03.2022 - Current

Administrative Secretary

Studio Abbiezzi e Strano - Commercialisti Associati
05.2020 - 02.2022

Freelancer

Self-employed With VAT Number
07.2013 - 03.2020

Secretary's Assistant

Publishing House "Newsteca"
10.2010 - 06.2011

Shop Assistant

Shop
09.2008 - 07.2010

Purchasing Manager

Avitgood
06.2001 - 03.2008

Degree Course in Marketing - Marketing Professional

Belarusian State Economic University
Pikus Stela