Poliana Bottaro Da Silva
Brescia
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Live-In House Manager
Niwaki Global
08.2021 - 09.2023
- Supervised home renovations and repairs, ensuring timely completion within budget constraints.
- Ensured a clean and well-maintained living environment with thorough organization and housekeeping skills.
- Coordinated schedules and appointments, streamlining daily routines for the family''s convenience.
- Assisted in managing special dietary requirements by developing meal plans and working closely with kitchen staff.
- Maintained security protocols within the residence, safeguarding the privacy of the family as well as their possessions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
Waitress
Dave And Buster
07.2019 - 07.2021
- Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Processed orders and sent to kitchen employees for preparation.
- Greeted new customers, discussed specials, and took drink orders.
- Complied with all company policies regarding uniform standards, punctuality, and professionalism.
- Contributed to increased sales by promoting daily specials and making personalized menu recommendations.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Promoted specials or upsold items effectively, increasing average check size and boosting overall sales revenue.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Housekeeper
Airbnb Fort Lauderdale
03.2018 - 03.2019
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Adhered to professional house cleaning checklist.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Worked on cleaning team to service hotels, offices, and other commercial buildings.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Verified cleanliness and organization of storage areas and carts.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
Education
Bachelor of Commerce - Commercial Management And Business
Universidade Positivo
Curitiba Brasil07.2014
High School Diploma -
Julia Wanderley
Curitiba Brasil12.2010
Skills
- Onboarding and Orientation
- Guest Services
- Etiquette understanding
- Work Planning and Prioritization
- Idea Development and Brainstorming
- Process Improvement
- Preventive Maintenance
- Decision-Making
- Teamwork and Collaboration
- Interpersonal Relations
Languages
English
Advanced (C1)
Portuguese
Bilingual or Proficient (C2)
Spanish
Upper intermediate (B2)
Italian
Elementary (A2)
Timeline
Live-In House Manager
Niwaki Global
08.2021 - 09.2023
Waitress
Dave And Buster
07.2019 - 07.2021
Housekeeper
Airbnb Fort Lauderdale
03.2018 - 03.2019
Bachelor of Commerce - Commercial Management And Business
Universidade Positivo
High School Diploma -
Julia Wanderley
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