PRISCILLA APPAU
Savignano Sul Panaro
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
18
18
years of professional experience
Work History
Production Operative
LOMEC INGRANAGGI S.R.L
VIA SAN LUCA 11 MONTEVEGLIO
03.2017 - Current
- Responsible for feeding raw materials unto the production line for the robot to operate
- Packing finishing product
- Controlling quality checks
- Controlling measurement of the finished product
COLLECTON OFFICER
BARCLAYS BANK -GHANA
HEAD OFFICE , ACCRA HIGH STREET BRANCH
05.2011 - 09.2013
- Responsible for calling customers concerning salary delays on those that has laons with the bank
- Setting standing Order on customers account that has loans buts was not able to debit their account
- Passing manuel entry to Central Processing Unit (CPU)
- Working on dead certificate of deceased who had laons with the insurance companies to recover
- Negotiate payment arrangement with customers who have lost their jobs
- Collaborate with human resources to talk companies with delayed salaries
Call Centre Agent
MTN GHANA LIMTED
TEMA INDUSTRAL AREA
07.2007 - 01.2011
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Assist vendors wit reversal of wrong transfers
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
Bachelor of Arts - Social Sciences
UNIVERSITY OF GHANA-LEGON
ACCRA - LEGON05-2006
High School Diploma -
AGGERY MEMORIAL SECONDARY SCHOOL
GHANA- CAPE COAST12-2000
Skills
- Strong customer satisfaction skills
- Excellent team players
- Proficiency use in excel and MS office
- Packaging and labeling
Languages
English
Advanced (C1)
Italian
Intermediate (B1)
HOBBIES
- Reading health books
- Cooking for events
- Watching movies
Timeline
Production Operative
LOMEC INGRANAGGI S.R.L
03.2017 - Current
COLLECTON OFFICER
BARCLAYS BANK -GHANA
05.2011 - 09.2013
Call Centre Agent
MTN GHANA LIMTED
07.2007 - 01.2011
Bachelor of Arts - Social Sciences
UNIVERSITY OF GHANA-LEGON
High School Diploma -
AGGERY MEMORIAL SECONDARY SCHOOL