Summary
Overview
Work History
Education
Skills
Languages
HOBBIES
Timeline
Generic

PRISCILLA APPAU

Savignano Sul Panaro

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

18
18
years of professional experience

Work History

Production Operative

LOMEC INGRANAGGI S.R.L
03.2017 - Current
  • Responsible for feeding raw materials unto the production line for the robot to operate
  • Packing finishing product
  • Controlling quality checks
  • Controlling measurement of the finished product

COLLECTON OFFICER

BARCLAYS BANK -GHANA
05.2011 - 09.2013
  • Responsible for calling customers concerning salary delays on those that has laons with the bank
  • Setting standing Order on customers account that has loans buts was not able to debit their account
  • Passing manuel entry to Central Processing Unit (CPU)
  • Working on dead certificate of deceased who had laons with the insurance companies to recover
  • Negotiate payment arrangement with customers who have lost their jobs
  • Collaborate with human resources to talk companies with delayed salaries

Call Centre Agent

MTN GHANA LIMTED
07.2007 - 01.2011
  • Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
  • Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
  • Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
  • Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
  • Assist vendors wit reversal of wrong transfers
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Education

Bachelor of Arts - Social Sciences

UNIVERSITY OF GHANA-LEGON
ACCRA - LEGON
05-2006

High School Diploma -

AGGERY MEMORIAL SECONDARY SCHOOL
GHANA- CAPE COAST
12-2000

Skills

  • Strong customer satisfaction skills
  • Excellent team players
  • Proficiency use in excel and MS office
  • Packaging and labeling

Languages

English
Advanced (C1)
Italian
Intermediate (B1)

HOBBIES

  • Reading health books
  • Cooking for events
  • Watching movies


Timeline

Production Operative

LOMEC INGRANAGGI S.R.L
03.2017 - Current

COLLECTON OFFICER

BARCLAYS BANK -GHANA
05.2011 - 09.2013

Call Centre Agent

MTN GHANA LIMTED
07.2007 - 01.2011

Bachelor of Arts - Social Sciences

UNIVERSITY OF GHANA-LEGON

High School Diploma -

AGGERY MEMORIAL SECONDARY SCHOOL

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PRISCILLA APPAU