Priyanka Das
Milan
Summary
Aspiring to work in a challenging and dynamic environment as a SOFTWARE DEVELOPER and keep adding value to the organization I serve and to myself while concurrently upgrading my skills and knowledge.
Over 8 years of experience in Object oriented development, implementation, and maintenance of web applications using Java/J2EE technologies. Experience in designing using Bootstrap/CSS3 and developing based on Java/J2EE, JSP, Servlets and Struts with MVC architecture, Java Script & PL/SQL. Presently working in Tata Consultancy Services as IT Analyst in Milan(Italy) on a onshore opportunity with the customer.
Overview
8
8
years of professional experience
Work History
Technical Customer Support Engineer
Unicredit Bank
2022.06 - Current
- Took ownership of issues and set proper and realistic expectations to deliver prompt solutions.
- Answered incoming support inquiries via teams chat, phone and email.
- Delivered exceptionally high level of professionalism and support to each customer, upholding company's commitment to service.
- Automated the recurring issues in order to minimize the ticket flow.
Developer
UniCredit S.p.A
2018.07 - 2022.09
- Tested programs and databases to identify issues and make necessary modifications.
- Designed, developed, and implemented software applications for website based on analyzed requirements and understanding of industry technical standards.
- Discussed issues with team members to provide resolution and apply best practices.
- Translated customer requirements into written use cases.
Developer
Allahabad Bank
2015.06 - 2018.06
- Designed, developed, and implemented software applications for website based on analyzed requirements and understanding of industry technical standards.
- Discussed issues with team members to provide resolution and apply best practices.
- Collaborated on stages of systems development lifecycle from requirement gathering to production releases.
- Updated old code bases to modern development standards, improving functionality.
- Participated in software field testing to verify performance of developed projects.
Education
Bachelor in Computer Application - Computer And Information Systems Security
B.P. Poddar Institute Management And Technology
08.2014
12th-CBSE - Computer Science
Kendriya Vidyalaya No.2, AFS, Chakeri Kanpur
03.2011
10th-CBSE - All Subjects
Kendriya Vidyalaya No.2, AFS, Chakeri Kanpur
India03.2009
Skills
- Core Java
- SQL, PL/SQL
- Tortoise SVN repository, Serena
- HTML5, JSP, Java Script, CSS3, Bootstrap
- SOAP, Log4J
- J2EE, MVC
- Struts
- Software Development
Accomplishments
- Received multiple client appreciation for the overall services while working in Milan alongside the customer.
- Supervised team of eight staff members.
- Collaborated with team of 3 in the development of Credit Risk.
- Received on Spot Award Appreciation Award from Team Lead for my contribution on Concurrent Audit Module application development.
- Received On Spot Award appreciation Award from Team Lead for my contribution on development of the Change Request for the Offsite Monitoring Cell Module.
Roles And Responsibilities
- Designing, developing, testing, troubleshooting and debugging of the application.
- Responsible for performing unit testing.
- Work directly with other members of development, project management and business teams as well as interaction with client at each phase of development.
Outside Projects
Made a web application for an industrial organization where the user can provide quotation, bills to their client according to the availability of their goods and complete the whole process using the application till the delivery.
Projects
Made a project for Student Database Management using C++. Made a MINOR PROJECT for Pharmacy Store Billing and Database System using Visual Basic 6.0(front end) & MS Access (back end).
Timeline
Technical Customer Support Engineer
Unicredit Bank
2022.06 - Current
Developer
UniCredit S.p.A
2018.07 - 2022.09
Developer
Allahabad Bank
2015.06 - 2018.06
Bachelor in Computer Application - Computer And Information Systems Security
B.P. Poddar Institute Management And Technology
12th-CBSE - Computer Science
Kendriya Vidyalaya No.2, AFS, Chakeri Kanpur
10th-CBSE - All Subjects
Kendriya Vidyalaya No.2, AFS, Chakeri Kanpur
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