With expertise in leadership, communication, and strategic planning, I drive quality improvement and ensure regulatory compliance. My experience in budgeting, financial management, and project management enables effective resource management and sustainable solutions. I foster collaboration, utilize healthcare analytics for informed decisions, and mitigate risks to ensure patient safety for the communities we serve.
Delivering emergency medical care and routine health services to aircrew and other personnel. Performing physical examinations to ensure personnel meet the required health standards for flight duties. Educating personnel on health maintenance, disease prevention, and safety protocols. Applying MHS GENESIS system incorporating Cerner Millennium EHR. Keeping accurate medical records and documentation. Supporting the administration of flight medicine programs, including aeromedical evacuation and in-flight medical support. Ensuring medical equipment is properly maintained and operational. Engaging in ongoing training to stay updated on medical practices and advancements in aerospace medicine. Possessing a thorough understanding of medical terminology, anatomy, physiology, and various medical procedures. Demonstrating proficiency in emergency medical techniques, including Basic Life Support (BLS) and Emergency Medical Technician (EMT) certification. Providing nursing and primary patient care, including administering medications and performing medical treatments. Operating and maintaining medical equipment, and performing technical nursing duties. Exhibiting strong communication skills for educating patients, coordinating with medical staff, and documenting medical records. Managed high-volume workloads, prioritizing tasks to ensure timely completion and quality results. Trained new team members, sharing best practices and ensuring consistent service standards across the department.
Workflow management
Attention to detail
Multitasking and organization
Listening skills
Customer service
Computer skills
Handling customer complaints
Quality inspection
Data entry
Conflict resolution
Quality control
Performance goals
Documentation and reporting
Complaint resolution
Client rapport
Data processing
Records management
Process improvements
Call center operations
Process training
Records maintenance
Technical support
Progress reporting
Teamwork and collaboration
Problem-solving
Time management
Clear communication
Decision-making
Safety protocols
Task prioritization
Leadership
Communication
Regulatory Compliance
Patient Safety
Quality Improvement
Strategic Planning
Project Management
Train the Trainer
Emotional Intelligence
Team Building