Rachele Colzi
Firenze
Summary
Professional with strong background in e-commerce, equipped to excel in fast-paced retail environment. Proven ability to enhance customer experience, streamline order processes, and efficiently manage inventory. Known for collaborative teamwork, adaptability, and results-driven approach. Skilled in digital platforms, inventory management systems, and customer service. Strong background in client experience management. Successfully improved customer satisfaction through strategic problem-solving and effective communication. Demonstrated expertise in relationship building and conflict resolution.
Overview
6
6
years of professional experience
Work History
Co founder of a independent magazine
THE BUNKER MAGAZINE
01.2021 - Current
- Analysing issues of the future, suistainability and the visual culture of Gen Z
Personal Shopper and Clients Experience Specialist
LUISAVIAROMA
01.2022 - 01.2024
- Global VICs personal shopping, customized experience and strategy.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Assisted clients in managing returns and exchanges, ensuring hassle-free process that maintained their trust in service.
- Enhanced clients' online shopping experience by recommending reputable websites and verifying authenticity of luxury goods.
- Maintained detailed client profiles to track preferences, sizes, and past purchases, enabling personalized service.
- Resolved client wardrobe dilemmas, selecting outfits for special occasions that matched their unique style.
Website manager and assistant in the management department
CLZ GROUP
01.2021 - 01.2022
co-ordinator and collaborator of a special project
NSS MAG
01.2020 - 12.2020
- Company Overview: magazine online
- On the creatives of the new generation and how they experienced covid
- Magazine online
- Spearheaded volunteer program that expanded organization's community outreach, enhancing its public image and engagement.
Press Office and PR
GILÒ
01.2019 - 12.2019
- Company Overview: Firenze
- Firenze
- Managed multiple projects simultaneously while maintaining a high level of attention to detail and organization.
- Enhanced delivery coordination through effective route planning and communication with drivers.
- Provided excellent customer service by resolving inquiries promptly and professionally.
Education
BBA - Fashion Marketing And Communication
POLIMODA
Florence06-2021
Skills
- Business development
- Strategic partnerships
- Strategic visioning
- Customer relations
- Partnership development
- Strategic management
- Accreditation in public relations
- Teamwork
- Effective communication
- Client relations
- Problem-solving aptitude
- Budget management
Languages
English
Advanced (C1)
Italian
Bilingual or Proficient (C2)
French
Upper intermediate (B2)
Timeline
Personal Shopper and Clients Experience Specialist
LUISAVIAROMA
01.2022 - 01.2024
Co founder of a independent magazine
THE BUNKER MAGAZINE
01.2021 - Current
Website manager and assistant in the management department
CLZ GROUP
01.2021 - 01.2022
co-ordinator and collaborator of a special project
NSS MAG
01.2020 - 12.2020
Press Office and PR
GILÒ
01.2019 - 12.2019
BBA - Fashion Marketing And Communication
POLIMODA
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