Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
Generic
Rachele Porri

Rachele Porri

Copenhagen,84

Summary

Bachelor in English and Spanish, positive and dynamic attitude with a strong predisposition for teamwork and customer service. Reliable person as demonstrated by my promotion to Chef de Rang at Santa Cocktail Club. Constantly looking to learn and improve my skills, which is why I decided to move abroad and have a new experience.

Overview

7
7
years of professional experience

Work History

Receptionist

Relais Hotel Centrale
04.2024 - 10.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.

Sales Assistant

Zara
09.2023 - 04.2024
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
  • Participated in ongoing training to stay updated on current products, promotions, and industry trends.

Chef De Rang

Santa Cocktail Club (#306 Top 500 Bars)
05.2021 - 09.2023
  • Maintained a clean and organized environment, ensuring a positive experience for guests.
  • Closed out cash register and prepared cashier report at close of business.
  • Enhanced customer satisfaction by implementing efficient bar operations and service standards.
  • Completed bar opening and closing procedures.
  • Loyalty from my managers by upgrading me from Commis to Chef de rang.

Commis De Rang

Villa Cora - 5 Star Luxury Hotel
07.2021 - 11.2022
  • Effectively managed multiple tasks simultaneously, such as taking orders, delivering food, and processing payments, resulting in efficient service and minimal delays for guests.
  • Contributed to the hotel's reputation for excellent service by receiving reviews from satisfied customers.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.

Commis De Rang

The Westin Excelsior
07.2018 - 10.2018
  • Enhanced customer satisfaction by providing efficient and attentive service.
  • Demonstrated excellent multitasking abilities by managing multiple tables simultaneously.
  • Promoted a welcoming atmosphere by greeting guests warmly upon arrival and promptly attending to their needs.

Sales Assistant

Zeta Generation
10.2017 - 04.2018
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Resolved customer complaints with empathy and professionalism, maintaining positive store reputation.
  • Collaborated with team members to achieve sales targets and improve store performance.

Education

Bachelor of Arts - Languages, Literatures And Intercultural Studies

Università Degli Studi Di Firenze
Florence, Italy
07.2022

High School Diploma -

Technical Institute For Tourism Marco Polo
Florence, Italy
07.2017

Skills

  • Friendly and Helpful
  • Reliable and Responsible
  • Adaptable and Flexible
  • Multitasking
  • Customer/Client relations
  • Team Player Attitude

Languages

Italian
Bilingual or Proficient (C2)
English
Advanced (C1)
Spanish
Advanced (C1)
Danish
Beginner (A1)

Timeline

Receptionist

Relais Hotel Centrale
04.2024 - 10.2024

Sales Assistant

Zara
09.2023 - 04.2024

Commis De Rang

Villa Cora - 5 Star Luxury Hotel
07.2021 - 11.2022

Chef De Rang

Santa Cocktail Club (#306 Top 500 Bars)
05.2021 - 09.2023

Commis De Rang

The Westin Excelsior
07.2018 - 10.2018

Sales Assistant

Zeta Generation
10.2017 - 04.2018

Bachelor of Arts - Languages, Literatures And Intercultural Studies

Università Degli Studi Di Firenze

High School Diploma -

Technical Institute For Tourism Marco Polo

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Rachele Porri