Radwa Ziada
Cairo
Summary
Driven by a results-focused approach, I leveraged data analytics with 1 year of expertise. Strong problem-solving skills at Servier Pharmaceutical to enhance decision-making and reporting accuracy for 9 year of expertise. My proficiency in Microsoft Office Suite and PowerBI, combined with exceptional customer relations, supported business insights and sales team performance, showcasing my ability to improve efficiency and effectiveness. Dedicated to self-development to provide expectation-exceeding service. Passionate about continuous growth, currently pursuing Agile frameworks for team management to further enhance skills and interests. Eager to relocate to UAE , to new creative opportunities.
Overview
11
11
years of professional experience
Work History
Business Associate - Reporting & Analytics
Servier Pharmaceutical
09.2023 - Current
- Responsible on all Sales reporting related to the assigned market on the agreed frequency with high level of accuracy that impact on Co. decisions
- Support with standard reporting against established performance measurables as well as ad-hoc reporting requests.
- Analyze large complex data sets, across multiple categories, channels, customers and highlight opportunities by Customer/Channel to understand and highlight Business insights
- Support Commercial Analytics functional excellence, helping to evaluate new technologies to improve capability using MS-excel , Power BI and other technology enabled Dashboards for agile and visually enhanced reporting.
- Support SFE manager in generation of reports to assess performance of sales team against standard KPIs to improve efficiency and effectiveness
Sales Assistant
Servier Pharmaceutical
06.2015 - 09.2023
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Support the FSM/ and or public sales manager to analyze and/or report on qualitative and quantitative information, regarding Sales performance and activities, IMS and budgets.
- Develop / enhance documents, co-ordination tools, presentations and/or other Sales activity documentation
Customer Service Representative
Sutherland Global Service
05.2014 - 06.2015
- At Bell Canada , Work as a technical support agent supporting the internet and landline problem
Supports all the Canadian population in Quebec and Ontario In Both Languages English & French - Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- At Schlumberger - Global Journey Management Center representative Team.
- Monitored and Track all the drivers trip and updated to the system
- Guide the drivers with all the traffic updates in Algeria , Cote d'Ivoire , Tunisia & Egypt In languages Arabic, English & French
French Teacher Assistant
FAME
05.2013 - 09.2013
- Communicated with students in French to foster oral proficiency.
- Established positive rapport with students, fostering an environment of trust and open communication.
- Implemented effective classroom management techniques to maintain an orderly learning environment while addressing behavioral issues promptly and fairly.
Education
Bachelor of Arts - French Language And Literature
Faculty of Education
Alexandria Egypt05.2014
Skills
- Data Analytics
- Analytical Thinking
- Proficient with Microsoft Office Suite Excel ,
Power BI , PowerPoint
- SQL & Google analytics tools in PROGRESS
- Customer relations & good teamwork skills
- Excellent organization and prioritization skills
- Highly responsible and reliable
- Strong Communication skills
- Strong problem-solving skills
- Seeking for opportunity to develop and Quick learner
Shift work experience
Timeline
Business Associate - Reporting & Analytics
Servier Pharmaceutical
09.2023 - Current
Sales Assistant
Servier Pharmaceutical
06.2015 - 09.2023
Customer Service Representative
Sutherland Global Service
05.2014 - 06.2015
French Teacher Assistant
FAME
05.2013 - 09.2013
Bachelor of Arts - French Language And Literature
Faculty of Education
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