Raed Mohammed Alghamdi
Riyadh
Summary
Experienced HR & Shared Services executive with a history of working in a various industries. Expert in HR, shared services, digital transformation, business planning & execution, change leadership and building capabilities. Have a high sense of customer experience, business agility and effective communication & partnership. This is in addition to my NRC membership in some local organizations.
Overview
20
20
years of professional experience
Work History
Chief Shared Services Officer
Almozaini Real Estate Development Group
Riyadh
05.2025 - Current
- Led Group Shared Services Sector, overseeing human resources, IT, procurements, contracts, and support services.
- Managed day-to-day activities and projects across various functions to ensure operational efficiency.
- Directed transformation programs to improve organizational performance and achieve strategic goals effectively
Executive Director of OD and HR Planning
Saudi Electricity Company
Riyadh
05.2022 - 05.2025
- Directed organizational design initiatives to enhance structure and efficiency.
- Drove strategies for organizational effectiveness, aligning HR with business objectives.
- Executed strategic workforce planning and rightsizing projects to optimize workforce.
- Developed HR policies and total rewards programs to attract and retain top talent.
- Revamped performance management systems to create a culture of performance.
- Served as HR business driver, influencing decisions that enhance overall business results.
General Manager of HR CoE
channels by stc
Riyadh
01.2022 - 05.2022
- Led HR Center of Excellence, managing organizational development and effectiveness initiatives.
- Developed and implemented HR policies
- Streamlined performance management processes to enhance employee engagement and productivity.
- Designed organizational structures to support strategic business objectives.
- Executed manpower planning to align workforce capabilities with organizational goals.
- Directed talent management strategies to identify and develop future leaders.
- Established succession planning frameworks to ensure leadership continuity across departments.
- Enhanced collaboration across HR functions to drive operational efficiency.
General Manager of HR Operations
channels by stc
Riyadh
01.2019 - 12.2021
- Directed HR digital transformation initiatives to enhance people experience.
- Oversaw employee benefits services to ensure comprehensive support for staff needs.
- Managed talent acquisition processes, focusing on attracting top-tier candidates.
- Led payroll and sales incentives administration.
- Fostered employee care and engagement programs to improve workplace satisfaction.
- Supervised employee services operations to provide timely assistance and support.
- Implemented HR information systems for streamlined data management and reporting.
- Coordinated projects and daily activities across HR HR functions.
Employee Services Director
stc
Riyadh
01.2018 - 12.2018
- Directed ES functions, overseeing projects and daily activities in personnel affairs.
- Managed employee data to ensure accuracy and compliance
- Coordinated time and leave management processes.
- Supervised contractor services management to maintain quality standards.
- Administered end of employment services, ensuring smooth transitions for departing employees.
- Oversaw regional HR management initiatives across 19 districts, enhancing operational effectiveness and to align HR agenda.
- Facilitated employee offers and discounts services to improve morale and retention.
Employee Care Director
stc
Riyadh
07.2016 - 12.2017
- Led transformation project for Employee Care Department, implementing a comprehensive employee care model.
- Established Employee Care Call Center to manage inbound and outbound communications.
- Developed Employees Grievances Monitoring System to address staff concerns effectively.
- Created Internal Social & Engagement Communication Platform to enhance employee interaction.
- Implemented Employee Care Analytics to analyze employee behavior based on engagement activities.
Employee Relations Manager
Elm Co.
Riyadh
09.2014 - 07.2016
- Directed day-to-day activities of employee relations.
- Investigated employee grievances, ensuring thorough resolution of complaints.
- Delivered expert HR guidance to managers and employees on various issues.
- Actively represented HR in business meetings and promoting collaborative approach.
- Streamlined onboarding and offboarding processes for new hires and departing employees.
- Managed benefits administration, ensuring precise maintenance of employee profiles.
- Managed issuance of employment letters and contract renewals when necessary.
- Managed leave management and Medical Insurance.
HR Operations Manager
Advanced Electronics Co.
Riyadh
04.2009 - 09.2014
- Managed day-to-day HR operations and services, ensuring smooth transaction flows.
- Oversaw leaves management and processed ERP system transactions efficiently.
- Maintained comprehensive employee files and updated employee database regularly.
- Oversaw employment and consultant contracts.
- Oversaw employees' home loan program applications.
- Oversaw medical insurance and payroll.
- Oversaw HR Helpdesk
- Monitored in-house clinic operations.
- Led HR process development projects, focusing on automation and Process Re-engineering
- Represented HR in business meetings, advocating for employee interests.
- Acted as HR ambassador across all departments, fostering collaboration.
- Engaged with business departments and employees to align HR strategies with organizational goals.
HR Business Partner
The Saudi British Bank - SAB
Riyadh
06.2005 - 04.2009
- Supported Head of HRBP in aligning HR strategies with current and future business requirements.
- Facilitated resolution of employee concerns to enhance workplace satisfaction.
- Assisted in recruiting new talent to strengthen workforce capabilities.
- Administered onboarding processes for newcomers, ensuring smooth integration into teams.
- Fostered collaborative relationships with HR teams, including Payroll, HR Systems, and Recruitment.
- Organized staff events, consultations, and communication forums to promote engagement.
- Processed HR transactions, including staff movements, recognitions, and disciplinary actions.
- Coordinated staff appraisals and Balanced Scorecards to measure performance effectively.
Education
Executive Program in HR Strategy in Transforming Organizations - Business Strategy
London Business School
London, UK12-2024
Executive Program in Leadership Acceleration - Leadership
MIT
Boston, USA01.2023
Executive Program in Strategic Partnerships - Strategic Management
IMD Business School
Switzerland 01.2021
Mini MBA in Accounting & Financial Management - Finance
IBS Training Academy
Egypt01.2021
Master of Science - Executive Public Administration
King Abdulaziz University
Jeddah, KSABachelor of Science - Public Administration, Org. Dev.
King Abdulaziz University
Jeddah, KSADiploma in Executive Secretary - Management
Institute of Public Administration (IPA)
Riyadh, KSACareer Objectives
To secure a challenging senior position in a reputable, progressive and dynamic organization utilizing my vast experience, interpersonal skills and an ability to work across multiple stakeholders to further achieve organization’s strategic goals, enhance my knowledge & skills.
Areas of Knowledge and Experience
NRC member
Human Capital
Shared Services " IT, Procurement & Support Services"
Accomplishments
- NRC Member at INTEGETAED DAWIYAT Co. for Telecom & IT. From Mar. 2023 – Present.
- NRC Member at TATIMAH CAPITAL Co. From Mar. 2023 – Present.
- Revamping Shared Services to be a Commercial Driven (Almozaini)
- Leading Performance Management revamp project towards a culture of performance (SEC).
- Leading HR Operations strategy focusing on elevating Customer Experience & satisfaction, quality of service and digital transformation (channels by stc).
- Leading Employee Services function towards HR CARE strategy specifically HR Digitization and Customer Experience Key Pillars. (stc).
- Leading the revamp & transformation project of Employee Care including Complete Assessment, New Vision, New Mandates, Re-structuring, Processes re-engineering, Automation and Communication Campaigns …etc. (stc).
- Participated in re-establishing Labour Committee (stc).
- Participated closely in creating new policies & procedures and employee handbook for HR Dept. (ELM).
- Participated in preparing Employee Grievances Procedures. (ELM)
- Participated in building HR Helpdesk function (AEC + ELM).
- Creating HR Services Level Agreement and HR Authority Matrix. (ELM)
- Participated in automation of HR Processes in SAP & Oracle as well. (AEC + ELM).
- Member of AEC Business Process Project Steering Committee.
- Participated in preparing HR Business Plan (AEC)
- Member of HR Policies & Procedures review Committee (AEC).
- Member of AEC Internal Communication Committee.
- Participated in the committee of reviewing & updating AEC job descriptions in cooperation with HAY Group.
- Participated in building HR Relationship Mgmt. . . . (AEC)
- Representing HR Dept. in the Induction Program that addressed to new joiners. (AEC + ELM)
- Participated in updating HR legal issues such as Work Regulations & Employee Handbook.
- Awarded top employee in SABB for year of 2006.
Timeline
Chief Shared Services Officer
Almozaini Real Estate Development Group
05.2025 - Current
Executive Director of OD and HR Planning
Saudi Electricity Company
05.2022 - 05.2025
General Manager of HR CoE
channels by stc
01.2022 - 05.2022
General Manager of HR Operations
channels by stc
01.2019 - 12.2021
Employee Services Director
stc
01.2018 - 12.2018
Employee Care Director
stc
07.2016 - 12.2017
Employee Relations Manager
Elm Co.
09.2014 - 07.2016
HR Operations Manager
Advanced Electronics Co.
04.2009 - 09.2014
HR Business Partner
The Saudi British Bank - SAB
06.2005 - 04.2009
Executive Program in HR Strategy in Transforming Organizations - Business Strategy
London Business School
Executive Program in Leadership Acceleration - Leadership
MIT
Executive Program in Strategic Partnerships - Strategic Management
IMD Business School
Mini MBA in Accounting & Financial Management - Finance
IBS Training Academy
Master of Science - Executive Public Administration
King Abdulaziz University
Bachelor of Science - Public Administration, Org. Dev.
King Abdulaziz University
Diploma in Executive Secretary - Management
Institute of Public Administration (IPA)
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