Raffaele Amoroso
Roma
Summary
Customer-minded professional committed to safety and service. Knowledgeable and polished with excellent communication and writing skills. Accomplished professional trained in safety procedures for aviation industry. Effectively handles all types of situations and remains calm under pressure. Experienced Cabin Crew member with background providing outstanding customer service to travelers.
Overview
1
1
year of professional experience
Work History
Cabin Crew Member
Ryanair
Roma, RM
11.2022 - 12.2023
- Assisted passengers with special needs, providing personalized care and support throughout the flight.
- Promoted airline loyalty programs and onboard sales, boosting revenue through upselling products and services.
- Maximized passenger comfort by attending to individual requests, adjusting cabin temperature, and distributing blankets or pillows as needed.
- Improved teamwork among crew members by actively participating in debriefings and sharing constructive feedback after each flight.
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Stocked cabin with safety guides, airsick bags and cleaning products after every flight.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Monitored cabin during flights and responded to passenger inquiries or issues.
- Demonstrated knowledge of aircraft safety features and emergency equipment.
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Delivered food and beverage service, reading material and other in-flight services.
Education
High School Diploma - Air Navigation
ITTL De Pinedo
Rome, Italy07.2022
Skills
- Verbal Communication
- Excellent Communication
- FAA Regulations
- Compliance and Regulations
- Customer Assistance
- Employee Interaction
- Attention to Detail
- Flight Preparation
- Equipment Operation
- First Aid Knowledge
- Grooming and Personal Hygiene
- Sales Techniques
Languages
Italian
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
French
Intermediate (B1)
Timeline
Cabin Crew Member
Ryanair
11.2022 - 12.2023
High School Diploma - Air Navigation
ITTL De Pinedo