Raffaele De Felice
Scafati
Summary
Skilled Dealer with natural talents in collecting losing bets, paying winning bets and collecting commission based on various games. Adept at resolving guest complaints, verbalizing game instructions to players and performing accurate chip and cash transactions. Detail-oriented, friendly and committed to creating an atmosphere of hospitality. Energetic Casino Dealer offering three years background operating. Expertise in cash and chip transactions, shuffling and diminishing table gaming discrepancies. Passionate about producing fun, exciting atmosphere to garner continued customer loyalty. Accurate and thorough to make immediate calculations of payouts.
Overview
4
4
years of professional experience
Work History
SAP Developer
Umana
09.2022 - 12.2022
- Documented and maintained technical specifications for SAP applications.
- Trained and mentored junior staff on SAP system operations and functionality.
- Configured and customized SAP modules to align with client business processes.
- Delivered SAP training, user support and knowledge transfer at end of project and followed up to verify successful implementation.
Dealer
Genting Casino Chinatown
02.2020 - 07.2021
- Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Adhered to company and game policies as well as state and federal regulations.
- Inspected cards and gaming equipment to verify proper functioning and good working order.
- Dealt appropriate number of cards to each player and verify placed bets before starting game.
- Learned and followed company procedures to maintain consistency and standards.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Kept gaming areas clean and organized to maintain safe and secure environment.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Assisted players with placing bets, educating on game rules to increase understanding.
- Inspected table games and equipment to confirm proper function.
- Handled and shuffled cards and playing pieces to maintain game integrity.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Enforced game rules to maintain fair paly and avoid disputes.
- Monitored players behavior, taking appropriate action against rule violations.
- Kept track of game outcomes and reported to supervisor for accurate record keeping.
- Monitored game for potential security risk to protect operation and players.
- Answered players questions and resolved disputes to provide excellent customer service.
- Welcomed customers and established immediate rapport to encourage gameplay.
- Prepared players to join games by explaining rules and exchanging money for chips.
- Dealt cards and compared hands to determine winners of games such as blackjack.
- Controlled equipment such as roulette wheels to run games.
- Maintained rules for games and identified instances of cheating, notifying security team.
- Applied standard or special rules to games based on pre-agreed game rules.
- Received and documented patrons' wagers prior to beginning games.
Dealer
Broadway Casino
09.2018 - 01.2020
- Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Adhered to company and game policies as well as state and federal regulations.
- Inspected cards and gaming equipment to verify proper functioning and good working order.
- Dealt appropriate number of cards to each player and verify placed bets before starting game.
- Learned and followed company procedures to maintain consistency and standards.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Received and documented patrons' wagers prior to beginning games.
- Applied standard or special rules to games based on pre-agreed game rules.
- Maintained rules for games and identified instances of cheating, notifying security team.
- Controlled equipment such as roulette wheels to run games.
- Dealt cards and compared hands to determine winners of games such as blackjack.
- Prepared players to join games by explaining rules and exchanging money for chips.
- Welcomed customers and established immediate rapport to encourage gameplay.
- Answered players questions and resolved disputes to provide excellent customer service.
- Monitored game for potential security risk to protect operation and players.
- Kept track of game outcomes and reported to supervisor for accurate record keeping.
- Monitored players behavior, taking appropriate action against rule violations.
Education
SAP Commerce Cloud Developer -
Umana
12.2022
Swift UI Developer - Application Development For IPhone
Università Federico II
Napoli, Italy07.2022
Personal Functional License (PFL) - Casino Games
Croupier School
Fasano, Italy02.2019
High School Diploma -
Scientific High School Renato Caccioppoli
Scafati, Italy06.2016
Skills
- Strong Hand-Eye Coordination
- Bet Collections
- Payout Abilities
- Critical Thinking
- Reading Comprehension
- Customer Needs Assessments
- Skilled at Shuffling Cards
- Customer Support
- Knowledge of Handling Payouts
- New Product Information
- Currency Exchange
- Customer Retention
- Daily Reports
- Inventory Accuracy
- Customer Inquiries
- Effective Conflict Resolution Skills
- Creative Solutions
- Employee Performance Evaluations
- Communications Strategies
- Professional Relationships
- Player Engagement
- Knowledge of Game Rules
- Recordkeeping Compliance
- Preventive Maintenance
- Motivational Leadership
- Effective Customer Communication
- Product Selection
- Constructive Feedback
- Active Learning
- Social Perceptiveness
- Knowledge Base
- Inventory Audits
- Product Availability
- Federal Regulations
- Permitting Procedures
- Improvement Plans
- Deal Cards
- POS Transactions
- Corrective Actions
- Game Rules Adherence
- Customer Experience
- Collect Losing Bets
- Identify Cheating
- Maintain Security
- Wager Management
- Gaming Commission Regulations
- Gaming Chip Inventory Systems
- Collection Reporting
- Payout Procedures
- Pay Winnings
- Game Dealing
- Betting Oversight
- Shuffling Machine Operation
Languages
Italian
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
SAP Developer
Umana
09.2022 - 12.2022
Dealer
Genting Casino Chinatown
02.2020 - 07.2021
Dealer
Broadway Casino
09.2018 - 01.2020
SAP Commerce Cloud Developer -
Umana
Swift UI Developer - Application Development For IPhone
Università Federico II
Personal Functional License (PFL) - Casino Games
Croupier School
High School Diploma -
Scientific High School Renato Caccioppoli
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