RAFFAELLA ADONIA
Retail Area Manager
Rocca Di Papa,RM
Profilo professionale
Lavorare in ambiente dinamico che consenta una crescita professionale.
Panoramica
29
29
anni di esperienza
Esperienza lavorativa
Retail Area Manager
Kasanova
Roma, RM
02.2016 - Current
- Gestione 38 P.V. Area Rome
- Fostered a positive work environment, reduced staff turnover rate significantly.
- Prepared detailed market analysis reports for informed decision making by senior management.
- Delivered outstanding customer service by resolving complaints promptly and courteously.
- Drove growth in underperforming areas through innovative marketing initiatives.
- Developed promotional plans for increased sales during festive periods.
- Ensured consistent delivery of high-quality products to maintain customer satisfaction levels.
- Monitored key performance indicators to drive continuous improvement across all stores.
- Facilitated regular meetings to foster team spirit and communication.
- Built strong relationships with both internal and external stakeholders for seamless business operations.
- Optimised store performance through continuous evaluation of existing processes and identifying improvement opportunities.
- Carried out regular audits, ensured strict adherence to health and safety guidelines across all stores.
Multi Store Manager
Kasanova
Roma
11.2011 - 02.2016
- Management and control Store Kasanova+ of Rome.
- Responsability Start up new open Stores in all Country .
- Support and training of new Store Manager.
- Leadership; goal oriented e Team building completed my professional activities .
- Forecasted sales trends to plan team resourcing.
Senior Store Manager
Sport Specialist
Milan, Milan
07.2007 - 11.2011
- Big Store 3000mq; 20 emplyoee.
- Collaborated with other store managers to share best practices and insights frequently.
- Executed promotional strategies to drive increased sales revenue.
- Coordinated daily operations, enhancing efficiency in the workplace.
- Analysed sales trends for effective stock management and re-ordering process.
- Trained new hires on company policies and procedures, ensuring compliance across board.
Store Manager
FOOT LOCKER ITALY S.R.L.
Milano, MI
10.1996 - 06.2005
- Staff trainer in Stores of Milan and Hinterland.
- Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
- Enforced service standards to maintain establishment reputation for excellence.
- Business management and Stores control.
- Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement.
Istruzione
Diploma Istituto Magistrale -
Vittoria Colonna
Diploma I.S.E.F. - undefined
Competenze
- Profit and loss reporting
- Point of sale systems
- Retail analytics tools
- Local marketing strategy
- Loss prevention strategies
- Store operations supervision
- Cost control
- Visual merchandising
- Results-driven
- Performance evaluation
- Team Leadership
- Sales and marketing strategies
- Trend analysis
- Competitor research
- Performance evaluation and appraisals
- Staff mentorship and training
- Business development
- Time-management
- Sales training
- Customer Service
Lingue
Italiano
Inglese
Hobby e interessi
- Lettura
- Viaggi
- Arte
Custom
Cittadinanza: Italiana
Cronologia
Retail Area Manager
Kasanova
02.2016 - Current
Multi Store Manager
Kasanova
11.2011 - 02.2016
Senior Store Manager
Sport Specialist
07.2007 - 11.2011
Store Manager
FOOT LOCKER ITALY S.R.L.
10.1996 - 06.2005
Diploma I.S.E.F. - undefined
Diploma Istituto Magistrale -
Vittoria Colonna