Summary
Overview
Work History
Education
Skills
Languages
Timeline
Waitress
Raffaella Liguori

Raffaella Liguori

Carinaro

Summary

Motivated worker with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.

Overview

8
8
years of professional experience

Work History

Waitress

Bunky
06.2023 - Current
  • Welcomed guests and accompanied them to their tables.
  • Took food and beverage orders, ensuring accuracy and timely service.
  • Served dishes and drinks with professionalism and attention to detail.
  • Provided recommendations from the menu and answered customer queries.
  • Maintained cleanliness and order of tables and service areas.
  • Ensured compliance with hygiene and safety standards.
  • Managed customer complaints and requests efficiently and politely.
  • Collaborated with kitchen and bar staff to ensure smooth operations.
  • Handled billing and payment procedures when required.

Pub Supervisor

Fullers
08.2021 - 08.2022
  • Supervised pub/restaurant operations in the absence of the General Manager.
  • Managed assigned tasks, improving efficiency and execution times.
  • Assisted new colleagues with onboarding and training.
  • Ensured effective communication within the team.
  • HR-related activities including team building, guidance, and training.
  • Stock control, cash handling, and compliance with company procedures.
  • Prepared alcoholic and non-alcoholic beverages.
  • Organised and managed workload independently and efficiently.
  • Handled unexpected issues and work-related problems with speed, accuracy, and precision.

Bar Supervisor

Urban Leisure Group
03.2020 - 08.2020
  • Supervised pub/restaurant operations in the absence of the General Manager.
  • Managed assigned tasks, improving efficiency and execution times.
  • Assisted new colleagues with onboarding and training.
  • Ensured effective communication within the team.
  • HR-related activities including team building, guidance, and training.
  • Stock control, cash handling, and compliance with company procedures.
  • Prepared alcoholic and non-alcoholic beverages.
  • Organised and managed workload independently and efficiently.
  • Handled unexpected issues and work-related problems with speed, accuracy, and precision.

Real Estate Assistant

Hogarth Estate
02.2019 - 08.2020
  • Managed communications with potential buyers in person, by phone, and via email.
  • Gathered information on property requirements including location, usage, and size.
  • Used Microsoft Office and Excel for administrative tasks.

Bartender

Fullers
12.2018 - 03.2020
  • Cleaned and tidied the bar station at the end of service.
  • Restocked fridges and monitored supplies before service.
  • Prepared cocktails, long drinks, and aperitifs.
  • Maintained and reorganised bar tools, glassware, and utensils.
  • Checked stock availability and managed inventory.
  • Prepared fruit garnishes and bar mise en place before service.
  • Organised the bar area and arranged equipment for service.
  • Handled payments and cash register operations.

Bartender

Greene King
10.2017 - 12.2018
  • Cleaned and tidied the bar station at the end of service.
  • Restocked fridges and monitored supplies before service.
  • Prepared cocktails, long drinks, and aperitifs.
  • Maintained and reorganised bar tools, glassware, and utensils.
  • Checked stock availability and managed inventory.
  • Prepared fruit garnishes and bar mise en place before service.
  • Organised the bar area and arranged equipment for service.
  • Handled payments and cash register operations.

Education

Diploma - Hospitality

Istituto Alberghiero “Duca di Buonvicino”
01.2017

Skills

  • Teamwork
  • Customer Service
  • Communication
  • Attention to Detail
  • Decision-making
  • Handling complaints
  • Service prioritization
  • Order accuracy

Languages

Italian | Native
English | Advanced

Timeline

Waitress

Bunky
06.2023 - Current

Pub Supervisor

Fullers
08.2021 - 08.2022

Bar Supervisor

Urban Leisure Group
03.2020 - 08.2020

Real Estate Assistant

Hogarth Estate
02.2019 - 08.2020

Bartender

Fullers
12.2018 - 03.2020

Bartender

Greene King
10.2017 - 12.2018

Diploma - Hospitality

Istituto Alberghiero “Duca di Buonvicino”
Raffaella Liguori