Raffaella Liguori
Carinaro
Summary
Motivated worker with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
8
8
years of professional experience
Work History
Waitress
Bunky
06.2023 - Current
- Welcomed guests and accompanied them to their tables.
- Took food and beverage orders, ensuring accuracy and timely service.
- Served dishes and drinks with professionalism and attention to detail.
- Provided recommendations from the menu and answered customer queries.
- Maintained cleanliness and order of tables and service areas.
- Ensured compliance with hygiene and safety standards.
- Managed customer complaints and requests efficiently and politely.
- Collaborated with kitchen and bar staff to ensure smooth operations.
- Handled billing and payment procedures when required.
Pub Supervisor
Fullers
08.2021 - 08.2022
- Supervised pub/restaurant operations in the absence of the General Manager.
- Managed assigned tasks, improving efficiency and execution times.
- Assisted new colleagues with onboarding and training.
- Ensured effective communication within the team.
- HR-related activities including team building, guidance, and training.
- Stock control, cash handling, and compliance with company procedures.
- Prepared alcoholic and non-alcoholic beverages.
- Organised and managed workload independently and efficiently.
- Handled unexpected issues and work-related problems with speed, accuracy, and precision.
Bar Supervisor
Urban Leisure Group
03.2020 - 08.2020
- Supervised pub/restaurant operations in the absence of the General Manager.
- Managed assigned tasks, improving efficiency and execution times.
- Assisted new colleagues with onboarding and training.
- Ensured effective communication within the team.
- HR-related activities including team building, guidance, and training.
- Stock control, cash handling, and compliance with company procedures.
- Prepared alcoholic and non-alcoholic beverages.
- Organised and managed workload independently and efficiently.
- Handled unexpected issues and work-related problems with speed, accuracy, and precision.
Real Estate Assistant
Hogarth Estate
02.2019 - 08.2020
- Managed communications with potential buyers in person, by phone, and via email.
- Gathered information on property requirements including location, usage, and size.
- Used Microsoft Office and Excel for administrative tasks.
Bartender
Fullers
12.2018 - 03.2020
- Cleaned and tidied the bar station at the end of service.
- Restocked fridges and monitored supplies before service.
- Prepared cocktails, long drinks, and aperitifs.
- Maintained and reorganised bar tools, glassware, and utensils.
- Checked stock availability and managed inventory.
- Prepared fruit garnishes and bar mise en place before service.
- Organised the bar area and arranged equipment for service.
- Handled payments and cash register operations.
Bartender
Greene King
10.2017 - 12.2018
- Cleaned and tidied the bar station at the end of service.
- Restocked fridges and monitored supplies before service.
- Prepared cocktails, long drinks, and aperitifs.
- Maintained and reorganised bar tools, glassware, and utensils.
- Checked stock availability and managed inventory.
- Prepared fruit garnishes and bar mise en place before service.
- Organised the bar area and arranged equipment for service.
- Handled payments and cash register operations.
Education
Diploma - Hospitality
Istituto Alberghiero “Duca di Buonvicino”
01.2017
Skills
- Teamwork
- Customer Service
- Communication
- Attention to Detail
- Decision-making
- Handling complaints
- Service prioritization
- Order accuracy
Languages
Italian | Native
English | Advanced
Timeline
Waitress
Bunky
06.2023 - Current
Pub Supervisor
Fullers
08.2021 - 08.2022
Bar Supervisor
Urban Leisure Group
03.2020 - 08.2020
Real Estate Assistant
Hogarth Estate
02.2019 - 08.2020
Bartender
Fullers
12.2018 - 03.2020
Bartender
Greene King
10.2017 - 12.2018
Diploma - Hospitality
Istituto Alberghiero “Duca di Buonvicino”