Raffaella Vettori
Casalguidi
Summary
Experienced professional in the hospitality industry with a strong background in guest relations. Demonstrated ability to enhance guest satisfaction through effective communication, problem-solving, and collaborative teamwork. Skilled in managing high-pressure situations and adapting to changing needs, ensuring seamless operations. Recognized for reliability, maintaining a positive attitude, and employing a results-driven approach. Proficient in managing complex projects and leading diverse teams to achieve organizational goals. Utilizes strategic planning and operational efficiency to drive success. A proven track record of effective leadership and problem-solving skills that foster a collaborative and results-driven environment.
Overview
6
6
years of professional experience
Work History
Lagerist
Fun n More
2021.11 - 2024.12
- Kept warehouse up to safety and health regulations at all times.
- Assisted in training new hires, sharing best practices and knowledge of warehouse operations.
- Improved inventory accuracy with consistent cycle counting and data entry into the warehouse management system.
- Improved efficiency with quick and accurate loading of boxes.
- Managed day-to-day operations of warehouse to keep everything running smoothly.
- Managed incoming shipments by verifying product details against purchase orders, ensuring accurate inventory levels.
- Collaborated with team members to complete daily tasks efficiently, meeting warehouse performance goals consistently.
- Checked packages and merchandise for damage and notified vendors.
- Optimized space utilization within the warehouse through strategic reorganization of products based on size, weight, and demand patterns.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Maintained a clean work environment through routine organization of shelves and removal of waste materials, promoting overall warehouse efficiency.
- Ensured regulatory compliance by properly handling hazardous materials according to established guidelines and policies.
- Simplified order picking process with proper labeling and storage of products, reducing search time for items during fulfillment.
Executive Assistant
Steigenberger Hotel
2020.01 - 2021.11
- Sicherstellung eines reibungslosen Betriebs - und Arbeitsablaufes
- Pflege eines aktiven Gästekontaktes
- Customer Reputation Management
- Aktive Förderung der Umsatzausweitung Logis und F&B
- Überwachung innerbetrieblichen Schulungen
- Einstellung von Praktikanten und Auszubildenden
- Durchführung von (Sonder-) Projekten
- MOD (Manager on duty)
- Ermittlung der Gästeerwartungen, die Umsetzung von Standards
- Während Corona Pandemie : 3 Monate am Front Office aktiv ausgeholfen ( Dienstpläne schreiben, Check in/Check out/ Guest relations/ VIP Management)
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Monitored and evaluated performance of personnel to confirm compliance with standards.
- Created and managed accurate occupancy forecasts and budgets.
- Developed and implemented promotional strategies to increase occupancy.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Oversaw day-to-day operations of 137-room hotel with staff of 45 employees.
- Solicited and reviewed guest feedback and promptly resolved complaints.
- Implemented successful strategies to increase customer satisfaction.
- Streamlined front desk operations for improved efficiency and enhanced guest experiences.
- Coordinated events and conferences, ensuring smooth execution of all logistical aspects.
- Facilitated open lines of communication between staff members across various departments for smooth collaboration.
- Monitored online reviews and ratings from guests, implementing changes as necessary to address concerns or capitalize on positive feedback.
- Conducted regular inspections of facilities to identify areas in need of maintenance or improvement.
- Oversaw daily operations, addressing any issues promptly to minimize disruptions to guest services.
Guest Relations Manager
The Grove Hotel
2018.11 - 2019.11
- Supporting the Reception team (checking in / checking out/ credit score check/ managing bookings)
- Monitor daiy bookings and room assignments
- Proactively anticipate and address guest needs ad preferences
- Actively seek and respond to guest feedback
- Ensure all guest interactions are positive and professional
- coordinate with various departments(e.g. reservations, housekeeping, F&B) to ensure seamless service
- Address and resolve guest complaints and issues promptly and efficiently
- Handle challenging situations with diplomacy and professionalism
- Provide personalised services to VIP guests and those with special needs
- Create memorable experiences by anticipating and exceeding guest expectations
- Manager on duty
Education
A-Level -
Erwachsenenschule Bremen
BremenApprenticeship -
Radisson Blu
BremenSkills
- Hospitality industry
- Staff training and development
- Customer service expert
- Complaint handling
- Data collection
- Superior organizational skills
- New hire training
- Event support
- Reservation management
- Brand representation
- Guest satisfaction measurement
- Proficiency in hospitality systems
- Guest inquiry resolution
- Teamwork and leadership
- Attention to detail
- Problem-solving abilities
- Front office operations
Languages
Deutsch
Muttersprache
Englisch
Fortgeschrittene Kenntnisse
C1
Personal Information
- Driving License: Klasse B
- Marital Status: married
- Date of Birth: 02.09.1991
Kontakt
Raffaella Vettori
Ausbildung
other, 2013, 2010,other, 2015, 2013
Name und Kontakt
Timeline
Lagerist
Fun n More
2021.11 - 2024.12
Executive Assistant
Steigenberger Hotel
2020.01 - 2021.11
Guest Relations Manager
The Grove Hotel
2018.11 - 2019.11
A-Level -
Erwachsenenschule Bremen
Apprenticeship -
Radisson Blu