Rakesh Kumar
Milan
Summary
Experienced lead Commercial Business Process and Reporting Analyst with a proven track record of driving business growth through strategic partnerships and business analytics. Currently serving as the EMEA Commercial Business Process Analyst at Leica Biosystems, partners with senior management and commercial teams to identify growth opportunities through KPI's & Metrics reporting to drive implementation of effective strategic solutions.
Overview
11
11
years of professional experience
Work History
EMEA Commercial Business Process Analyst
Leica Biosystems (Danaher)
07.2021 - Current
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Mapped processes to holistically examine business flow and identify improvement opportunities.
- Strategic growth Business Intelligence lead/partner with senior management, commercial teams to drive business.
- Analyzed open orders, backlog, service, inventory, Pricing and sales data to provide sales team with insights.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- SAP/SALESFORCE Customer Master Data clean-up/Governance owner. Developed and Implemented Master data business process globally SAP/SFDC
- Managed business consultants by leading commercial and business system projects.
- Implemented Master data governance policies and procedures cross functionally with sales, operations, IT, finance.
- Implemented digital transformation of Financial, sales, service reports, KPI's using analytics and Power Bi .
- Developed customized reports, summarizing and presenting data in visually appealing format.
- SME SAP business partners, customer data, equipment data, customer split between two organizations sharing same customers.
- Used business objects, business intelligence and other reporting tools to extract data from data solutions and data warehouses.
- Delivered key metrics for sales, credit, service, orders and warranties to drive success of business.
- Cross-trained existing data stewards, operations specialist employees to maximize team agility and performance.
- Met project deadlines without sacrificing build quality or workplace safety.
- Provided detailed project status updates to stakeholders and executive management.
- Developed and initiated projects, managed costs, and monitored performance.
- Collaborated with sales executives to determine sales areas that could be improved.
- Gathered and assessed data to promote insight into customer buying habits.
- Developed tools and processes to help improve operational efficiency and enhance sales team productivity.
EMEA Commercial Data Analyst
Leica Biosystems (Danaher)
03.2020 - 06.2021
- Produced monthly reports using advanced Excel spreadsheet functions.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Identified, analyzed and interpreted trends or patterns in complex data sets.
- Worked with business intelligence software and various reports to glean insights into trends and prospects.
- Lead Customer/equipment Master Data clean-up SAP/SFDC.
- Created dashboards to monitor and track key performance indicators.
- Deployed predictive analytics models to forecast future trends.
- Developed complex dashboard and reporting tools to track business performance metrics.
- Designed and implemented tools to support strategic value chain optimization initiatives.
EMEA Marketing Analytics Associate
Leica Biosystems (Danaher)
08.2019 - 03.2020
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Managed customer relations through communication and helpful interactions.
- Provided product price information to customers.
- Worked varied hours to meet seasonal and business needs.
- Optimized marketing KPI's monthly reports.
- Analyzed funnel, opportunities, leads, market share CRM/ERP reports.
- Analyzed customer data to identify trends and anticipate customer needs.
- Generated sales reports and presentations for senior management.
Assistant Manager - Operations
BSES Rajdhani Power Limited
06.2014 - 08.2015
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Monitored employee productivity and optimized procedures to reduce costs.
- Supervised operations team to support operational excellence and excellent customer service.
- Maintained compliance with all safety and regulations, legal regulations, and human resource policies
- Audited residential areas and industries to inspect electricity digital meter to ensure legal and efficient use of electric power by B2B and B2C consumers
Electrical Engineer
RM Engineering Works
04.2013 - 07.2014
- Provided on-site engineering and technical services during installation and fielding processes.
- Performed maintenance procedures and repairs on existing electrical Hydraulic products and systems.
- Verified viability and compliance for systems and circuits.
- Evaluated power needs for various systems.
- Performed maintenance procedures and repairs on existing electrical products and systems.
- Proposed electrical product and system modifications to improve quality and efficiency.
- Leveraged mastery of AutoCAD Electrical Toolset to develop and document electrical schematics.
Education
Master of Science - Management Engineering Digital Business Innovation
Politecnico Di Milano
Milan, Italy07.2018
Bachelor of Technology - Electrical Engineering
GGSIPU Delhi
Delhi, India08.2013
Skills
- Business Requirements
- Lean management
- Data and Analytics
- Pricing and Analysis
- Power BI Super user
- SAP Super user
- SFDC Super user
- Excel Super user
- Project Management
- GIT Fork, GIRA
- Azure DevOps
- BEX, Analysis for office SAP
Languages
English
Bilingual or Proficient (C2)
Italian
Elementary (A2)
Timeline
EMEA Commercial Business Process Analyst
Leica Biosystems (Danaher)
07.2021 - Current
EMEA Commercial Data Analyst
Leica Biosystems (Danaher)
03.2020 - 06.2021
EMEA Marketing Analytics Associate
Leica Biosystems (Danaher)
08.2019 - 03.2020
Assistant Manager - Operations
BSES Rajdhani Power Limited
06.2014 - 08.2015
Electrical Engineer
RM Engineering Works
04.2013 - 07.2014
Master of Science - Management Engineering Digital Business Innovation
Politecnico Di Milano
Bachelor of Technology - Electrical Engineering
GGSIPU Delhi
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