Raluca-Elena Radu

• Develop and organize training manuals, multimedia visual aids, and other educational materials.

• Confer with management and conduct surveys to identify training

needs based on projected production processes, changes, and other

factors.

• Evaluate instructor performance and the effectiveness of training

programs, providing recommendations for improvement.

• Develop testing and evaluation procedures.

• Analyze training needs to develop new training programs or modify and

improve existing programs.

• Conduct orientation sessions and arrange on-the-job training for new

hires.

• Carrying out capability assessments across the organization;

• Designing blended learning solutions;

• Using digital tools to create flexible and innovative E-learnings ;

• Applying adult learning theories to ensure employees get the best out of their development;

• Designing a range of learning interventions, including technical,

behavioral and leadership programs;

• Driving a culture of continuous professional development (CPD);

• Facilitating learning interventions;

• Monitoring how effectively learning has been transferred to employees.

• Supports HRBP, Talent OE&I Managers and LM in Talent &
  Performance deployment activities.
  • Develop and organize training manuals, multimedia visual aids, and
  other educational materials.
  • Provides specialist technical expertise for the processing of
  Performance, L&D and Talent activities in accordance with BAT policies
  and guidelines.
  • Managing performance review system, generating self-assessment and
  objective forms and providing reports for tracking.
  • Supports end-to-end deployment of Learning & Development (L&D)
  programs.
  • Provides data insight to support the Talent & OE CoE in talent and
  succession planning activities.
  • Resolves complex queries which involve detailed explanation of talent
  processes, policies, procedures, and deployed communications.
  • Monitors own performance against service standards to ensure that
  support and services are provided in line with established SLAs & KPIs.
  • Identifies opportunities to improve specialist services and processes
  and escalates appropriately.
  • Accountable for the overall service quality delivered to stakeholders for
  respective markets managed.
  • Booking/Cancelling or moving employees to training courses.
  • Booking Hotel accommodation or informing sites of any dietary
  requirements.
  • Booking training rooms.
  • Provide direct support to the Learning and Development Coordinator
  and Course Owner.
  • Compile data for analysis and reports and perform routine analysis
  tasks.
  • Update processes / work instructions / job aids.
  • Use dedicated learning and development tools, to update relevant data
  in the systems and maintain the databases accurate.
  • Ensures the collection, maintenance, accessibility and relevance of HR
  knowledge and content related to specialist area through GBS channels
  in line with BAT standards.
  • Develop testing and evaluation procedures.

•Take appropriate actions in order to protect customers from recalled or unsafe products.

• Identify and remove from the website products that violate our

•Restricted Products policies and proactively satisfy Amazon’s regulatory obligations for these products (at least 100 products per day)

• Identifying improvement opportunities.

•Training and mentoring other Associates (at least 30 associates)

•Analyzing quality and process issues and recommending corrective

actions.

• Flagging any updates received from stakeholders on process to Lead/Manager.

• Taking part in client calls, leading and documenting the discussion.

•Populating and proposing content for the product catalogs on the Amazon websites.

• Interacting and coordinating with vendors and manufacturers to help

ensure a smooth data flow.

• Participating in the identification and correction of catalog errors; investigating catalog related complaints.

• Creating reports regarding work received and work performed.

• Resolving problems that appear on the supply chain and help improve inventory health.

• Identifying possible improvements in the processes and suggesting ways of implementation for the needed changes.

• Handle the day-to-day volumes of the assigned tasks and ensuring that

the quality standards are met.

• Inform the manager regarding possible quality issues; analyze the situation and recommend corrective actions.

• Flag any updates received from stakeholders on process to Lead/Manager.

• Training and mentoring other Associates.

• Participate in process related meetings/calls.

• Giving feedback to course owners after they have finished the course.
• Checking to see if an employee is suitable for the training that they
want to attend.
• Speaking with the employees, course owners, HR managers and sites.
• Organizing training materials.
• Emailing confirmations to employees, managers and course owners.
• Developing Internal procedures and processes.
• Finding solutions for enquiries/ requests/ complaints.
• Developing e-mail templates (both Romanian and English).
• Using several internal operating tools like Contact Workspace,
Cornersone, XLAS ( customized JIRA), Session Matrix, Sharepoint,
TaBs.
• Schedule or conduct new employee orientations.

• Booking/Cancelling or moving employees to training courses;
• Booking Hotel accommodation or informing sites of any dietary
  requirements;
• Provide direct support to the Learning and Development
  Coordinator and Course Owner;
• Compile data for analysis and reports and perform routine
  analysis tasks;
• Update processes / work instructions / job aids/ training
  materials;
• Use dedicated learning and development tools, to update relevant
  data in the systems and maintain the databases accurate.