
Hospitality and Luxury retail professional with over 8 years experience , Specialized in Spa management and high level customer service , strong ability to adapt into international environments .
Currently seeking for a new role considering various opportunities.
- Assisted International Clients from all over the world
- Supported to reach achievement on monthly sales target
- Promoted products and maintained brand standards
- Performed Customize Facial and Body Treatment
- Advised Clients on suitable services and products
- Ensure Hygiene and Quality Standards
- Management of the shop from Procurment to executions
- Managed Staff , scheduling and Team coordination
- Supervise Service Quality and Customer Satisfaction
- Increased Customer Loyalty and return date
- Customer Service with Verbal and non verbal communication with particular attention to time management and requested service
- Carry out treatments based on the analysis performed in addition to clients need and wishes
- Execution of Aesthetic Treatments
- Organize and maintain the work environment in compliance with Hygiene and Safety regulations
- Selection and usage of products and equipments suitable for the treatments to be performed
- Manage the overall shop