Ramona Pagnoni

Respond to customer inquiries, issues, and complaints via email, chat, calls.
Collaborate with other departments within the organization to resolve customer issues and ensure a seamless customer experience.
Develop a thorough understanding of the company's products and services, and be able to provide accurate and up-to-date information to
customers.
Maintain accurate records of customer interactions, ensuring that all customer inquiries are resolved.
Identify opportunities for process improvements and efficiencies in the customer service department, and provide suggestions for improvement to management.
Assist with special projects and initiatives as assigned by management.
Handle escalated customer issues and complaints, providing appropriate solutions.
Meet or exceed customer service goals, KPIs, and targets.

Assisted call-in customers with questions and orders.

Investigated and resolved customer inquiries and complaints quickly.

Managed export orders, ensuring accurate packaging and timely delivery of products to global customers.

Coordinated shipments, determining timely transport of goods from point of origin to final destination.

Reviewed Letters of Credit, ensuring all terms were met to facilitate prompt payment from customers.

Prepared accurate commercial invoices, packing lists, and other required documentation for smooth export transactions.