Ramsha Farooqi
Rome
Summary
"Master’s student in Work and Organizational Psychology with hands-on experience in team leadership, employee training, and conflict resolution. Skilled in recruitment, performance management, and workforce planning, with a strong understanding of human behavior in workplace settings. Successfully coordinated large-scale operations, collaborated with diverse teams, and implemented strategies to improve organizational efficiency. Passionate about HR analytics, talent acquisition, and employee well-being. Looking to apply my expertise in psychology and people management to an HR role where I can drive positive organizational change."
Overview
2025
2025
years of professional experience
Work History
Volunteer
INDIAN EMBASSY
- Assisted in the evacuation of over 6,100 Indian medical students stranded in Ukraine during the Russia-Ukraine war as part of Operation Ganga.
- Assisted with special events and programs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Coordinated with Indian Embassy officials and local authorities to arrange transportation, accommodation, and food for displaced students.
- Played a key role in logistics and crisis management, ensuring a smooth evacuation process.
- Gained valuable experience in emergency response, teamwork, and coordination under high-pressure situations.
Operations & Quality Assurance Manager
Roadsurfer
06.2024 - 10.2024
- Managed the operational processes of vehicle preparation, ensuring high-quality service delivery.
- Led a team of technicians, providing training and performance oversight to maintain service standards.
- Conducted quality checks and inspections, ensuring compliance with company policies.
- Reported maintenance issues to HQ, coordinating repairs and process improvements.
Operations & Team Manager
Kashmiri restaurant
03.2019 - 08.2022
- Led a team of 10+ employees, overseeing training, scheduling, and performance management.
- Controlled daily business operations by devising and deploying short and long-range strategies to grow profitability and accomplish objectives.
- Implemented operational strategies that improved efficiency and customer satisfaction.
- Managed financial operations, including budgeting, supplier negotiations, and cost optimization.
- Developed employee training programs, improving productivity and retention.
- Resolved customer service issues, enhancing the overall guest experience
Logistics Supervisor
Express One Company
06.2018 - 08.2019
- Optimized storage solutions within the warehouse to maximize space utilization while maintaining organization standards.
- Developed strong relationships with key clients through frequent communication and exceptional service delivery.
- Supervised and coordinated logistics teams, ensuring efficient inventory and supply chain management.
- Streamlined operational workflows, reducing processing errors and improving efficiency.
- Monitored compliance with safety regulations and company policies.
- Trained new team members, enhancing their understanding of process efficiency and quality control.
Education
Master of Arts - Psychology in Work and Organizational Well-being
Università LUMSA
Rome, Italy10.2022
Bachelor of Arts - Psychology
Eötvös Loránd University
Budapest, Hungary02.2022
Skills
- Recruitment & Talent Acquisition Employee Onboarding & Training Performance Management
- HR Policies & Compliance Employee Relations & Conflict Resolution Workforce Planning
- Leadership & Team Management Communication & Negotiation Organizational Psychology
- HR Software & ATS Payroll & HR Analytics Microsoft Office (Excel, PowerPoint, Outlook)
- Recruitment strategies
- Leadership qualities
- Employee relations
- Continuous improvement
- Effective Communication
- Detail Oriented
- Teamwork
- Leadership
- Proactive
- Adaptability
- Problem-Solving
- Time Management
- Conflict Resolution
Personal Information
- Date of Birth: 05/03/99
- Gender: Female
- Nationality: Indian
Languages
Hindi
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Italian
Beginner (A1)
Paper Published
1) Beliefs and Attitudes towards Pakistan among Indian College Students in Relation to Gender (2021) in IJRDO—Journal of Social Science and Humanities Research ( vol. 6, DOI/ISSN no. 2456-2791)
2) Relationship among Teaching Attitude, Job Satisfaction, and Occupational Stress of Guest Faculty and Contractual Lecturers (2020) in Journal of Research in Humanities and Social Science (vol. 8, pages 8–12, DOI/ISSN no. 2321-9467)
3) The relationship between Cinderella complex syndrome and self-esteem among working married women and non-working married women (2022) in IJFANS—International Journal of Food and Nutritional Sciences (vol.11, e-ISSN 2320-7876)
Projects
ADDIE Instructional Design – Training & Human Resources Development
Libera Università Maria SS. Assunta, Rome, Italy
Devon Energy Corporation (Academic Project | 2023)
- Designed and implemented a training & development program using the ADDIE model (Analysis, Design, Development, Implementation, and Evaluation).
- Developed structured learning modules focused on enhancing health, safety, and teamwork culture within the organization.
- Conducted employee needs assessment to tailor training programs to workforce challenges.
- Created engaging instructional materials to improve employee learning and retention.
- Evaluated training outcomes and provided feedback-based improvements to enhance effectiveness.
Timeline
Operations & Quality Assurance Manager
Roadsurfer
06.2024 - 10.2024
Operations & Team Manager
Kashmiri restaurant
03.2019 - 08.2022
Logistics Supervisor
Express One Company
06.2018 - 08.2019
Volunteer
INDIAN EMBASSY
Master of Arts - Psychology in Work and Organizational Well-being
Università LUMSA
Bachelor of Arts - Psychology
Eötvös Loránd University
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