Rana Dogan
Venice,Italy
Summary
Dedicated Hospitality Professional experienced in Microsoft Office Suite, Opera PMS, and EMS System. Enhanced guest relations and event coordination through effective problem-solving and team leadership. Oversaw restaurant operations to deliver exceptional customer service, optimise staff performance, and ensure compliance with health and safety regulations.
Overview
3
3
Languages
1
1
Certification
7
7
years of post-secondary education
11
11
years of professional experience
Work history
F&B Service Expert
JW Marriott Venice Resort & Spa
Venice, Italy
2026.02 - Current
- Enhanced guest dining experience by efficiently handling table service.
- Improved restaurant workflow through diligent maintenance of clean and organised work area.
Banquet Supervisor
San Clemente Palace managed by Mandarin Oriental
Venice, Italy
2025.03 - 2025.10
- Coordinated and managed all aspects of event setup and breakdown, ensuring timely execution of successful banquets.
- Evaluated banquet staff performance and delivered constructive feedback to enhance service quality.
Restaurant Supervisor
Kempinski San Clemente Palace
Venice, Italy
2024.03 - 2024.10
Chef de rang
Kempinski San Clemente Palace
Venice, Turkey
2023.04 - 2023.10
Customer Experience Manager Intern
Acquera Yachting
Venice, Italy
2023.03 - 2023.04
Chef de Rang
Premier Inn Sakarya 5*
Sakarya
2017.07 - 2018.09
Demi Chef de Rang
NG Sapanca 5*
Sakarya
2015.08 - 2017.06
Education
MSc. - Marketing and Management
Ca' Foscari University
Venice, Italy 2021.09 - 2024.06
Some College (No Degree) - Management | Erasmus Programme
Moravian Business College
Olomouc, Czech Republic 2018.09 - 2019.06
Bachelor's - Business Administration
Sakarya University
Sakarya, Turkey 2017.09 - 2021.06
Skills
- Microsoft Office
- Opera PMS
- EMS System
- Guest relations
- Restaurant Supervising
- Event Management
- F&B Coordination
- Restaurant Dining
- Calm under pressure
- Problem-solving
- Leadership
Accomplishments
LQA Service Score: 90,9 (2026)
LQA Service Score: 90,1 (2025)
Certification
- Champagne Education – Livello 2, Champagne Educations
- Champagne Education – Livello 1, Champagne Educations
- Food Hygiene and HACCP Training (EU Reg. 852/2004), ALIMENTARIA Venezia
- Operations & Supply Chain, Retail & Customer Experience, LVMH
- Hotel Management: Distribution, Revenue, And Demand Management Specialization, ESSEC Business School
- Management Foundations in The Hospitality Industry, University of North Texas
- Yachting Operations & Luxury Clients Management, Acquera International Yachting Academy
- Wine Tasting: Sensory Techniques for Wine Analysis, University of California
- Food And Beverage Management, Bocconi University
- Selling To Chinese Consumers, The Chinese University of Hong Kong
LANGUAGES
Turkish
Native
English
Fluent
Italian
Intermediate
Timeline
F&B Service Expert
JW Marriott Venice Resort & Spa
2026.02 - Current
Banquet Supervisor
San Clemente Palace managed by Mandarin Oriental
2025.03 - 2025.10
Restaurant Supervisor
Kempinski San Clemente Palace
2024.03 - 2024.10
Chef de rang
Kempinski San Clemente Palace
2023.04 - 2023.10
Customer Experience Manager Intern
Acquera Yachting
2023.03 - 2023.04
MSc. - Marketing and Management
Ca' Foscari University
2021.09 - 2024.06
Some College (No Degree) - Management | Erasmus Programme
Moravian Business College
2018.09 - 2019.06
Bachelor's - Business Administration
Sakarya University
2017.09 - 2021.06
Chef de Rang
Premier Inn Sakarya 5*
2017.07 - 2018.09
Demi Chef de Rang
NG Sapanca 5*
2015.08 - 2017.06