Rania Ben Nsir
Latina
Summary
Welcoming, personable individual with well-developed hospitality skills. Handles high-pressure situations with undeniable grace and poise.
Offering superb work ethic and motivated, service-driven personality. Looking for an exciting role as crew member with Emirates Airline: Energetic and multilingual with dynamic customer service skills. Poised, personable and dedicated to a team-driven environment. passionate by giving excellent customer relations and having a welcoming attitude.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong organizational skills Ready to help the team achieve Emirates company objectives.
Overview
2
2
years of professional experience
Work History
Gym Receptionist
California Fitness Gym
10.2023 - 11.2023
- Enhanced gym member experience by providing exceptional customer service at the front desk.
- Streamlined check-in process for members, resulting in reduced wait times and increased satisfaction.
- Assisted management in maintaining a clean and organized gym environment, contributing to a positive atmosphere.
- Handled incoming calls professionally and efficiently, addressing inquiries and scheduling appointments.
- Collaborated with personal trainers to ensure seamless communication of client schedules and needs.
- Managed inventory levels of towels, cleaning supplies, and other amenities for optimal availability to members.
- Coordinated social media updates showcasing upcoming events and promotions which contributed towards increased online presence.
- Checked members into gym by scanning badges.
- Maintained close contact with customers to provide updates on issues or service requests.
- Resolved customer problems and complaints.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Compiled information from files and research to satisfy information requests.
Waitress
Restaurant Kevin Kebab
01.2022 - 02.2023
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Answered customers' questions, recommended items, and recorded order information.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Education
High School Diploma -
Liceo Statale A. Manzoni
Latina, Italy06.2021
Skills
- Schedule Management
- Stress Management
- Attention to Detail
- Problem Solving
- Interpersonal Skills
- Public Speaking
- Teamwork Abilities
- Meal Preparation
- Time Management
- Strong work ethic
- Physical stamina
- Passenger Interaction
Languages
Arabic
Bilingual or Proficient (C2)
Italian
Bilingual or Proficient (C2)
English
Advanced (C1)
French
Advanced (C1)
Spanish
Upper intermediate (B2)
Timeline
Gym Receptionist
California Fitness Gym
10.2023 - 11.2023
Waitress
Restaurant Kevin Kebab
01.2022 - 02.2023
High School Diploma -
Liceo Statale A. Manzoni
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