Raphael Secq

• Management of the activity schedule.
• Management of unforeseen events and quick resolution of problems that can impact the smooth running of the schedule.
• Scheduling appointments and availability management to optimize the use of human and material resources.
• Reception of telephone calls from customers, provision of personalized technical advice according to needs.
• Work with operational teams to identify staffing needs and adjust schedule accordingly.
• Regular communication with clients to ensure their satisfaction regarding the timeliness and quality of service provided.
• Management of the planning of intervention technicians, optimization of travel and costs.
• Promoting trust with clients in order to cultivate a fruitful professional relationship.

Half time during study and full time after.

• Management of the activity schedule.
• Reception of telephone calls from customers, provision of personalized technical advice according to needs.
• Taking into account specific requests from certain customers, such as priority deliveries or last minute adjustments.
• Suivi des livraisons et ajustement des plannings en cas de retard ou d'avance, afin d'assurer la continuité du service.