Rasha Taha
Deputy Manager
Sheikh Zayed
Summary
Dedicated and diligent Deputy Manager with 17+ years of experience in the QNB Group industry. Possesses excellent interpersonal and communication skills, effectively connecting with individuals at all levels. Known for dynamic and determined nature, exhibits exceptional leadership qualities that contribute to team success. With extensive knowledge of the retail industry, excels in the role of Deputy Manager. Solid managerial and communication skills enable handling tense situations with irate customers effortlessly.
Overview
20
20
years of professional experience
Work History
Deputy Manager
QNB Group
05.2021 - Current
- Collaborated with cross-functional teams to drive business growth and achieve corporate objectives.
- Liaised with team members, stakeholders and vendors to coordinate activities, provisioning, environment setup, risk mitigation and follow-up.
- Defined clear targets and objectives and communicated to other team members.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Head of Banking Operations
Qnb Alahli
01.2017 - 01.2022
- Led a team of professionals to achieve operational excellence in all areas of banking operations.
- Managed risk effectively by enforcing strong internal controls and compliance measures.
- Identified opportunities to improve business process flows and productivity.
- Navigated complex regulatory environments with ease through meticulous planning strategies aligning with ever-changing industry standards.
- Established robust business continuity plans to safeguard the bank''s assets, infrastructure, and reputation during unforeseen events or crises.
- Developed and implemented strategic initiatives that resulted in increased revenue growth for the bank.
Database Officer
Qatar National Aalahli Bank - QNBA
01.2022 - 01.2023
- Coordinated with developers to optimize application-database interactions, resulting in improved overall system performance.
- Contributed to disaster recovery planning, devising strategies for rapid restoration of critical databases in case of emergencies.
- Increased efficiency in data retrieval through the creation of stored procedures, views, and triggers.
- Streamlined data migration processes for seamless system upgrades and application integration.
- Optimized SQL code for better query performance, reducing resource consumption on servers.
Operation Officer
Qatar National Aalahli Bank - QNBA
01.2014 - 01.2017
- Managed cross-functional teams for the successful completion of projects within budget and timeline constraints.
- Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.
- Optimized business processes to foster operational efficiency.
- Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
- Liaised between departments including HR, IT and Finance ensuring smooth communication and collaboration.
- Assessed risks associated with various projects, implementing mitigation strategies to protect company interests.
- Coordinated visits and provided briefs to very important personnel (VIPs) improving knowledge and awareness of operational activities, programs and offerings.
Customer Advisor Corporate
National Société General Bank - NSGB
01.2012 - 01.2014
- Enhanced customer satisfaction by providing personalized support and solutions to their inquiries.
- Resolved complex problems for customers using effective troubleshooting techniques combined with extensive product knowledge.
- Navigated extensive company knowledge base to obtain appropriate solutions for customer service issues.
Operation Officer
National Société General Bank - NSGB
01.2007 - 01.2012
- Managed cross-functional teams for the successful completion of projects within budget and timeline constraints.
- Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.
- Optimized business processes to foster operational efficiency.
- Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
- Liaised between departments including HR, IT and Finance ensuring smooth communication and collaboration.
Accountant
Modern Egyptian Match Company
01.2005 - 01.2007
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Handled day-to-day accounting processes to drive financial accuracy.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Gathered financial information, prepared documents, and closed books.
- Used advanced software to prepare documents, reports, and presentations.
Education
Bachelor Degree -
Faculty: Faculty of Commerce
Skills
Skilled using Microsoft office Word & Excel
Training
- Business Etiquette, Peace Academy "Protocol and Etiquette Academic Centre of Excellency"
- Compliance & AML Training, Qatar national bank
- Compliance & AML Training, Deutsche Bank
- Compliance & AML Training, Global Academy Egypt "Oracle Approved Education Center"
- Customer Service, Trainera "a unique learning and development organization"
- Customer Service, Qatar national bank
- Driving Performance Logic & Training HR Development, a training provider affiliated to many international organizations
- Effective Communication Skills, Trainera "a unique learning and development organization"
- Effective Communication Skills, EBI - Egyptian Banking Institute by the Central Bank of Egypt (CBE)
- Effective Negotiation Skills, Quest "Human Development & Change Agents"
- Effective Problem Solving, IMI "Training & Development, Marketing & Management Consultancy and Recruitment Services"
- Effective Report Writing Logic & Training HR Development, a training provider affiliated to many international organizations
- Effective Selling Skills, Sales Expert House "a specialized company in sales Consulting and Training"
- Foreign Account Tax Compliance Act "FATCA", Qatar national bank
- Innovation & Creativity at Work Logic & Training HR Development, a training provider affiliated to many international organizations
- Leadership Skills, Quest "Human Development & Change Agents"
- Legal Aspects, Qatar national bank
- Negotiation Skills, Quest "Human Development & Change Agents"
- Operational Risk, Qatar national bank
- Product & Service Awareness, Quest "Human Development & Change Agents"
- Product & Service Awareness, Qatar national bank
- Retail Program, Sales Expert House "a specialized company in sales Consulting and Training"
- Sanctions Course: Complying with International Restrictions, VinciWorks "for interactive, customizable compliance courses"
- Sanctions Course: Complying with International Restrictions, Qatar national bank
Timeline
Database Officer - Qatar National Aalahli Bank - QNBA
01.2022 - 01.2023
Deputy Manager - QNB Group
05.2021 - Current
Head of Banking Operations - Qnb Alahli
01.2017 - 01.2022
Operation Officer - Qatar National Aalahli Bank - QNBA
01.2014 - 01.2017
Customer Advisor Corporate - National Société General Bank - NSGB
01.2012 - 01.2014
Operation Officer - National Société General Bank - NSGB
01.2007 - 01.2012
Accountant - Modern Egyptian Match Company
01.2005 - 01.2007
South Valley University - Bachelor Degree,
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