Rc Sun Baltazar Villanueva
Rome
Summary
Motivated [Job Title] with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws. Focused and reliable [Job Title] bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
20
20
years of professional experience
Work History
Food Waiter
Bulgari Hotel Roma
05.2023 - Current
- Gained extensive knowledge of menu items, enabling informed recommendations based on guest preferences or dietary requirements.
- Fostered a welcoming environment for all guests through attentive service, anticipating needs before they arise.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes.
- Maintained impeccable restaurant cleanliness, ensuring a comfortable and inviting dining atmosphere for guests.
- Increased table turnover rate by promptly taking orders, serving food, and addressing any customer concerns.
- Enhanced customer satisfaction by providing timely and efficient food service with a friendly attitude.
Server
Come Va Restaurant
03.2022 - 04.2023
- Inspected dishes and utensils for cleanliness.
- Increased sales significantly by upselling higher-end products to customers.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Server
Thats Amore BBQ
04.2021 - 03.2022
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Server
St Peter Cardinal Hotel
09.2017 - 09.2020
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Assistant Restaurant Manager
Ibis Style Hotel
09.2015 - 08.2017
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Streamlined the ordering process for increased efficiency, leading to improved customer service.
- Assisted with menu development, resulting in a diverse and appealing selection for patrons.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
Receptionist
Cervara Hotel
02.2015 - 09.2015
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Restaurant Waiter
Azalea Restaurant N,Y
01.2014 - 04.2014
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained clean and organized dining areas for optimal guest experience.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Assisted in training new waitstaff members, contributing to a cohesive team environment.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
Warehouse Operator
Baliway
03.2004 - 12.2013
- Improved warehouse efficiency by implementing new inventory management systems and procedures.
- Streamlined order processing for faster customer service and reduced shipping times.
- Reduced product damage rates by enforcing proper handling techniques and storage methods.
- Enhanced team productivity with regular training sessions on safety protocols, equipment usage, and warehouse best practices.
Education
High School Diploma -
San Mateo National High School
Philippines04.2003
Skills
- Excellent communication
- Time management
- Cash handling
- Interpersonal skills
- Problem-solving abilities
- Professional appearance
- Customer service focus
- Table setting
- Cleanliness
- Positive attitude
- Upselling techniques
Languages
English
Advanced (C1)
Italian
Advanced (C1)
tagalog
Bilingual or Proficient (C2)
Spanish
Elementary (A2)
Timeline
Food Waiter
Bulgari Hotel Roma
05.2023 - Current
Server
Come Va Restaurant
03.2022 - 04.2023
Server
Thats Amore BBQ
04.2021 - 03.2022
Server
St Peter Cardinal Hotel
09.2017 - 09.2020
Assistant Restaurant Manager
Ibis Style Hotel
09.2015 - 08.2017
Receptionist
Cervara Hotel
02.2015 - 09.2015
Restaurant Waiter
Azalea Restaurant N,Y
01.2014 - 04.2014
Warehouse Operator
Baliway
03.2004 - 12.2013
High School Diploma -
San Mateo National High School
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