Rebecca Bendinelli
Hilton Residence
Pontedera,Pisa
2
Languages
1
year of professional experience
I have been in the workforce for several years. I have consistently demonstrated flexibility and a willingness to learn while taking on various roles and responsibilities. I am proactive and adaptable, and I maintain a highly professional approach to both my assigned tasks and shift coverage—including night shifts, weekends, and public holidays. I am currently seeking a position that allows for continued professional growth, leveraging my strong teamwork skills and dedication—qualities consistently recognized by my previous employers.
Esperienza lavorativa
Bartender
6 Years 6 Months- Maintaining excellent client relationships by handling special requests and complaints.
- Organizing special events and promotions, coordinating with the management team.
- Developing new cocktails by searching the latest trends and customer preferences.
- Cleaning of the bar equipment and service area to maintain an hygienically safe environment.
- Bar inventory management, including ordering supplies and checking stock levels.
- Handling customer complaints by proposing satisfactory solutions.
- Maintain pleasant communication with customers, even during the busiest periods, to foster a fun and positive environment.
- Management of cash operations and handling of payment transactions.
- Preparation of coffe-based beverages using bar equipment.
Receptionist di hotel
1 Year 4 Months- Processing of payment transactions including cash, credit cards and corporate invoicing.
- Preparation and management of daily reports on room and reservation status.
- Coordination of telephone and online bookings, ensuring the management system is kept up to date.
- Customer support for handling special requests and complaints and providing tourist information.
- Effective communication with cleaning and maintenance staff to ensure rooms readiness.
- Front office management, including the registration of guests arrivals and departures.
- Welcoming guests, recording data, assigning rooms and elettronically transmitting guests registration forms.
- Resolving faults and malfunctions reported by customers by promptly contacting maintenance personnel.
Istruzione
Laurea - Languages and Economic
High School Diploma - Languages
Competenze
Bar management.
Stress resistance.
Adaptability.
Team working.
Physical endurance.
Microsoft Word.
Conflict management.
Flexible working hours.
Lingue
Inglese
C2
Esperto
Spagnolo
B2
Intermedio avanzato
Cronologia
Bartender
Pastry Shop Andreoni
2020.03 - ad oggiRead More
Receptionist di hotel
Hilton Residence
2018.06 - 2019.10Read More
Universitas Telematica Mercatorum
Laurea from Languages and Economic
Read More
Linguistic High School
High School Diploma from Languages
Read More