Rebecca Pierro
Spilamberto
Summary
I have been working since I was 16 years old. I started out as a bartender at a swimming pool, and later moved on to a resort where I would switch between working at the bar/cash register and serving in the dining area based on the needs of the establishment. I also worked as a waitress at a cocktail bar, including bar, I also helped out with the pizzeria attached to the venue. For the past few months, I have been working as a receptionist/customer care at a veterinary clinic, where I also handle secondary tasks. I am now seeking new challenges, opportunities for personal growth, and valuable work experience. I am accustomed to working under pressure and interacting with the public. I am willing to relocate in a short period of time.
Overview
2
2
years of professional experience
Work History
Receptionist
Clinica Veterinaria Modena Sud - Animalia
09.2023 - 04.2024
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
- Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
- Reduced wait times for clients by promptly checking in patients upon arrival at the clinic.
- Supported veterinary team with efficient management of supplies, ensuring all necessary materials were available for procedures.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Assisted in training new staff members on reception procedures and software systems, contributing to overall team success.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Supported office staff and operational requirements with administrative tasks.
- Obtained payments from patients and scanned identification and insurance cards.
Waitress and Bank Clerk
Le Tentazioni - Tanzarella Giuseppe
10.2022 - 09.2023
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Set up banquet events according to specific client requirements, ensuring a successful event experience for all attendees.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Collaborated closely with bartenders to fulfill beverage orders accurately while managing patron expectations efficiently.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Informed customers about daily and seasonal specials.
- Inspected dishes and utensils for cleanliness.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Maintained friendly and professional customer interactions.
Bartender Assistant - Cashier
Gelso Bianco Country Resort - Rinaldi Massimo
06.2022 - 09.2022
- Enhanced customer satisfaction by efficiently preparing and serving beverages in a timely manner.
- Supported bartenders with essential tasks, resulting in more efficient bar operations.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Set up banquet events according to specific client requirements, ensuring a successful event experience for all attendees.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Stocked and maintained bar inventory, ensuring adequate supplies for busy shifts.
Education
High School Diploma -
Muratori San Carlo
Modena,Italy07.2024
Skills
- Predisposition for contact with the public
- Teamworking
- Customer Care techniques
- Problem solving
- Multitasking
- Friendliness
- Communication skills
- Self control
- Particular adaptive skills
- Social network friendly
Languages
English
Upper intermediate (B2)
Spanish
Intermediate (B1)
Dutch
Elementary (A2)
Timeline
Receptionist
Clinica Veterinaria Modena Sud - Animalia
09.2023 - 04.2024
Waitress and Bank Clerk
Le Tentazioni - Tanzarella Giuseppe
10.2022 - 09.2023
Bartender Assistant - Cashier
Gelso Bianco Country Resort - Rinaldi Massimo
06.2022 - 09.2022
High School Diploma -
Muratori San Carlo
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