Rebecca Sardo
Cigliano
Summary
With a proven track record at L’alchimia Restaurant and Lounge Bar, I excel in enhancing guest relations and streamlining operations, showcasing strong multitasking and exceptional communication skills. My expertise in fine dining and banquet service, coupled with a knack for problem-solving, significantly boosts dining experiences and operational efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Chef De Rang
L’alchimia Restaurant and Lounge Bar
08.2024 - Current
- Maintained a clean and organized dining environment, ensuring a positive experience for guests.
- Coordinated special events, creating memorable experiences for guests while maintaining excellent service levels.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in smooth restaurant operations.
- Established effective communication between front-of-house and back-of-house teams to streamline restaurant operations.
- Conducted daily inspections of table settings and dining areas to meet high-quality standards.
- Provided support during busy periods by taking on additional responsibilities such as bartending or expediting when needed.
- Organized wine tastings and pairing events to educate customers on fine dining options available at the establishment.
Chef De Rang
Coraje Restaurant
06.2023 - 08.2024
- Maintained a clean and organized dining environment, ensuring a positive experience for guests.
- Coordinated special events, creating memorable experiences for guests while maintaining excellent service levels.
- Managed reservations efficiently, optimizing seating arrangements for maximum customer satisfaction.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in smooth restaurant operations.
- Verified clearing of dishes, silverware and used glasses within reasonable amount of time after guests finished eating.
- Established effective communication between front-of-house and back-of-house teams to streamline restaurant operations.
- Developed rapport with regular customers by remembering preferences and accommodating special requests whenever possible.
- Answered questions regarding menu items and suggested dishes exceeding guest expectations.
- Processed orders and sent to kitchen employees for preparation.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Food Waiter
Biga Milano
07.2023 - 09.2023
- Enhanced customer satisfaction by providing timely and efficient food service with a friendly attitude.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes.
- Improved overall efficiency by assisting coworkers during peak hours or as needed to maintain smooth operations.
- Increased table turnover rate by promptly taking orders, serving food, and addressing any customer concerns.
- Consistently received positive feedback from customers regarding both food quality and level of service provided.
Food Waiter
Tacomaki Restaraunt
09.2022 - 06.2023
- Enhanced customer satisfaction by providing timely and efficient food service with a friendly attitude.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes.
- Maintained an organized workspace throughout shifts by consistently restocking supplies such as utensils, napkins, and condiments.
- Maintained impeccable restaurant cleanliness, ensuring a comfortable and inviting dining atmosphere for guests.
- Streamlined communication between the front-of-house and back-of-house teams to minimize errors and delays in service.
- Handled customer complaints diplomatically by listening attentively to concerns and working towards a satisfactory resolution.
- Participated in team meetings, providing feedback on service improvements and sharing best practices with colleagues.
- Contributed to positive guest experiences by accommodating special requests and dietary restrictions whenever possible.
- Supported management team during high-volume events such as holidays or private parties by coordinating large groups'' seating arrangements.
Lifeguard Supervisor
Jolly Club Water Park
05.2017 - 08.2022
- Improved staff performance through regular training sessions and skill assessments.
- Administered first aid when necessary, demonstrating expertise in emergency response protocols and stabilizing injured swimmers until further assistance arrived.
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement in their skills and abilities.
- Streamlined communication with management, reporting incidents, and suggesting improvements in policies or procedures.
- Maintained a clean and safe facility by conducting daily inspections and addressing maintenance issues promptly.
- Played an integral role in organizing special events at the aquatic facility while maintaining high safety standards for participants.
Assistant Coach
Volleyball Team Cigliano
01.2019 - 12.2021
- Assisted head coach in evaluating player performance, identifying areas for improvement, and providing constructive feedback to ensure continuous growth.
- Mentored athletes on sportsmanship, leadership skills, and maintaining a strong work ethic both on and off the field.
- Managed drills and fitness circuits to bolster athletes' coordination and performance levels.
- Assisted in creating and executing practice plans for athletes to help reach highest potential.
- Observed athletes during practice and game situations to assess performance and provide tips for improvement.
- Enhanced team performance by developing and implementing effective training programs tailored to individual athlete needs.
- Provided academic support for student-athletes by holding study hall sessions and monitoring their progress throughout the school year.
Education
Secondary School - Art
Artistic School
Caluso07.2021
Skills
- Strong multitasking
- Verbal and written communication
- Cleanliness and sanitation
- Exceptional communication
- Food presentation
- Table clearing
- Menu development
- Fine dining experience
- Banquet service
- Banquets and catering
- Fine-dining expertise
- Order delivery practices
- Guest Relations
- Professionalism
- Payment Processing
- Adaptability
- Problem-solving aptitude
- Order Processing
- Stress Management
Certification
- V-Ray Certified Professional (VCP) - Chaos Group.
- Adobe Certified Expert (ACE) - Adobe.
- Hccp certification
- Aid certification
Languages
Italian
Bilingual or Proficient (C2)
English
Advanced (C1)
Spanish
Intermediate (B1)
Timeline
Chef De Rang
L’alchimia Restaurant and Lounge Bar
08.2024 - Current
Food Waiter
Biga Milano
07.2023 - 09.2023
Chef De Rang
Coraje Restaurant
06.2023 - 08.2024
Food Waiter
Tacomaki Restaraunt
09.2022 - 06.2023
Assistant Coach
Volleyball Team Cigliano
01.2019 - 12.2021
Lifeguard Supervisor
Jolly Club Water Park
05.2017 - 08.2022
- V-Ray Certified Professional (VCP) - Chaos Group.
- Adobe Certified Expert (ACE) - Adobe.
- Hccp certification
- Aid certification
Secondary School - Art
Artistic School
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