Nicole Sarah Carbone
Catania
Summary
Diligent, ambitious and outgoing person. Fast Learner, motivated and eager to undertake new experiences in an international environment. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
Work History
Airport Concierge
A.R.E. SRL
06.2022 - Current
- V.i.p. Airport Meet & Greet
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions
- Handled customer complaints to satisfy and retain guests
Airlines Customer Service Representative
A.R.E. SRL
04.2022 - Current
- Customer Care Representative on behalf of Jet2.com
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants
Ground Handling Agent
Fly Service S.r.l.
06.2023 - 09.2023
- Airport Operation Agent on shift-basis for General Aviation flights
- Coordinated ground crew activities to complete objectives on schedule.
- Created positive start to passenger trips by greeting passenger and providing seamless check-in and ticketing experience.
- Conducted departure and arrival briefings.
Education
Some College (No Degree) - International And Intercultural Communication
University of Catania
Catania, ItalyHigh School Diploma -
Scientific High School Diploma
Catania, Italy06.2022
Skills
- Flexible and Adaptable
- Fluent in English
- MS Office
- Customer Relations
- Complaint resolution
Languages
English
Advanced (C1)
Events
- Airport Welcome service for special Events
- FERRARI CAVALCADE 2021 (Taormina)
- DIOR 2022 (Taormina)
- D&G 2022 (Ortigia)
- VENICE FILM FESTIVAL 2022 (Venice)
Personal Information
- Date of Birth: 03/17/04
- Nationality: Italian
Timeline
Ground Handling Agent
Fly Service S.r.l.
06.2023 - 09.2023
Airport Concierge
A.R.E. SRL
06.2022 - Current
Airlines Customer Service Representative
A.R.E. SRL
04.2022 - Current
Some College (No Degree) - International And Intercultural Communication
University of Catania
High School Diploma -
Scientific High School Diploma
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