Rejnald Turmetaj
Perth,WA
Summary
Dynamic leader with proven operational efficiency and team management skills honed at Pizzeria "Da Michele". Excelled in enhancing customer satisfaction and engagement, achieving a significant reduction in food sourcing expenses. Skilled in conflict resolution and multitasking, fostering an inclusive environment and driving exceptional service standards. Experienced with overseeing restaurant operations and improving service quality. Utilizes strong leadership to foster team collaboration and ensure smooth operations. Track record of maintaining high standards and adapting to dynamic environments.
Overview
9
9
years of professional experience
Work History
Senior Restaurant Manager
Pizzeria "Da Michele"
Rome
06.2021 - 06.2024
- Implemented cost-saving measures in food sourcing, reducing expenses without sacrificing quality.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Motivated staff to perform at peak efficiency and quality (with as high as 300 customers per service).
- Evaluated vendor relationships regularly to ensure quality products at competitive prices.
- Improved overall labor cost management by effectively scheduling staff according to business needs.
- Optimized seating arrangements for maximum occupancy while maintaining a comfortable dining experience.
- Reduced food waste by monitoring inventory levels and ordering supplies based on demand predictions.
- Coordinated special events and private parties, providing exceptional experiences for guests.
- Streamlined communication between kitchen and front-of-house staff for improved efficiency during peak hours.
- Fostered an inclusive work environment where all employees felt valued as part of the team.
- Managed daily operations, ensuring smooth workflow and top-quality customer service.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Server Supervisor and Bartender
Pizzeria Ristorante Aurora
Gaeta, Italy
05.2018 - 05.2021
- Trained new servers on company policies, procedures, and best practices for exceptional guest service.
- Demonstrated strong attention to detail when handling cash transactions, ensuring accurate billing for customers'' meals while maintaining security measures at all times.
- Contributed to increased sales with upselling techniques, effective menu presentation, and knowledge of specials.
- Developed strong relationships with regular customers, leading to increased loyalty and word-of-mouth referrals.
- Enhanced customer satisfaction by providing efficient and friendly service to guests.
- Maintained a clean, safe, and organized work environment by adhering to hygiene standards and restaurant policies.
Restaurant Waiter
Pizzeria Ristorante Aurora
Gaeta, Italy
05.2015 - 04.2018
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
Education
High School Diploma -
IIS E. Fermi, Istituto Tecnico Economico
Gaeta, ItalySkills
- Hiring Decisions
- Operational Efficiency
- Multitasking Abilities
- Customer Satisfaction
- Scheduling Coordination
- Customer Engagement
- Team Management
- Supervisory skills
- Conflict resolution techniques
- Problem-solving abilities
Languages
Italian
Bilingual or Proficient (C2)
English
Advanced (C1)
Albanian
Advanced (C1)
Spanish
Intermediate (B1)
Timeline
Senior Restaurant Manager
Pizzeria "Da Michele"
06.2021 - 06.2024
Server Supervisor and Bartender
Pizzeria Ristorante Aurora
05.2018 - 05.2021
Restaurant Waiter
Pizzeria Ristorante Aurora
05.2015 - 04.2018
High School Diploma -
IIS E. Fermi, Istituto Tecnico Economico