Renan Nazareno Silva
FANNA
Summary
I have gained 4 years of experience as a sales assistant, working responsibly, precisely and punctually. I am able to relate to customers of all kinds and independently resolve most of the most common difficulties that can be encountered when carrying out deliveries. Delivery driver with a years of experience in fast delivery, excellent interpersonal and time management skills. He wants to join a company that values his skills. Courier with excellent knowledge of local traffic and a clean driving record. Determined and motivated, he is able to maintain a high level of service quality even at the end of the most demanding shifts.
Overview
10
10
years of professional experience
Work History
Delivery Driver
Amazon
09.2022 - 09.2023
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Expedited deliveries to meet customer deadlines and requirements.
- Identified mechanical issues, completed basic repairs and reported serious concerns to management.
- Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods as needed.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Delivered packages to customer doorsteps and business offices.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Managed customer inquiries and complaints in polite and professional manner.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
Salesman
Riachuelo
01.2014 - 01.2018
- I handled customer complaints calmly and empathetically
- I actively participated in meetings and contributed to creating new procedures
- Assisted management in identifying workflow issues and finding solutions
- Sale of products
- Friendly and attentive welcome of customers, quickly identifying their needs and guiding them in the choice of garments
- Response to customer questions and requests quickly and efficiently
- Setting up the goods in the window
- Welcoming and supporting customers in choosing items
- Arrangement of goods on shelves
- Up-to-date knowledge of the products on sale, payment methods and security standards
- Listening to customers' needs and desires in order to identify and recommend the products best suited to them
- Demonstration of the use of the products, highlighting their specific characteristics and redirecting any objections towards the positive aspects of the item in question
- Assistance to customers during registration for store loyalty programs, illustrating the main advantages.
Education
Not Ended - Mechanical Engineering
Università Degli Studi Di Udine
Udine, Italy01.2020
Skills
- Sense of direction
- Communication and relational skills
- Dynamism and motivation
- Availability and time flexibility
- Organization and planning skills
- Problem-Solving
- Attention to Detail
- Positive Attitude
- Dependable and reliable
Languages
Portuguese
Bilingual or Proficient (C2)
Italian
Advanced (C1)
Spanish
Elementary (A2)
English
Upper intermediate (B2)
Personal Information
Date of Birth: 05/02/1996
Timeline
Delivery Driver
Amazon
09.2022 - 09.2023
Salesman
Riachuelo
01.2014 - 01.2018
Not Ended - Mechanical Engineering
Università Degli Studi Di Udine
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