Ria Hinds
Rome
Summary
Efficiency-driven business professional successful at managing multiple priorities with a positive attitude. Empathetic team player dedicated to continuous growth and improvement.
Overview
15
15
years of professional experience
2
2
Languages
Work History
City Manager and International Student Advisor
Doctors In Italy Srl
03.2023 - Current
- Manage groups of students attending observational activities at partner hospitals, providing on-site coordination and acting as a liaison with doctors and staff.
- Co-created annual budget and expenses of the Rome Program, generating daily and weekly reports.
- Maintain consistent communication with all levels of the organization, including partner hospitals, universities, and student families when needed.
- Plan and oversee hospital rotations, based on guidelines agreed upon with Program Manager, in accordance with the hospital administration.
- Develop and maintain relationships with local stakeholders and partners.
- Plan and arrange housing, airport pick-up, transportation, tours, group meals, and other events with the students.
- Ensure the safety and well-being of the students, providing information, guidance, and support when needed.
- Conduct welcome presentations and informational sessions.
Business English Instructor
Professional Training Srl
09.2021 - 02.2023
- Designed and implemented assessments to measure student progress in English language learning.
- Developed innovative lesson plans to engage students in English language learning.
- Used positive reinforcement and provided clear feedback to help students succeed.
- Personalized instruction based on the needs, interests, and capabilities of individual students.
- Provided individual mentoring and special tutoring to struggling students.
- Facilitated class discussion to help students work through questions and expand understanding.
- Assessed work of adult students to evaluate progress and identify areas for improvement.
Operations and Business Manager
Official Srl
11.2015 - 04.2020
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Managed over 50 calls per day, providing exceptional customer service.
- Assisted with the hiring process and training of call center employees.
- Brought in new business connections and revenue generation opportunities by improving networking strategies.
- Increased client spending by an average of 42% with consultative and strategic approaches.
- Built successful project plans covering objectives, resources, and staffing to meet schedules.
- Managed logistics operations to reduce shipment turnaround times and streamline warehouse workflows.
- Improved deliveries through proactive coordination of daily operations.
- Assessed client needs and developed plans to adequately address current and future objectives.
Youth Education Consultant
The Government Of Grenada
07.2009 - 01.2010
- Coordinated with educators to create successful teaching aids and instructional materials, assisting learners.
- Partnered with school administrators, teachers, and parents or guardians to provide students with appropriate and adequate counseling support in school.
- Communicated with government officials and stakeholders.
- Facilitated constructive and regular communication between
- Assisted students with career exploration and future education planning to help achieve academic and career goals.
- Coordinated training and professional development courses that encouraged student learning.
Education
Bachelor of Arts - International Relations
The American University of Rome
Rome, Italy06.2009
Skills
Collaborative team player
Timeline
City Manager and International Student Advisor
Doctors In Italy Srl
03.2023 - Current
Business English Instructor
Professional Training Srl
09.2021 - 02.2023
Operations and Business Manager
Official Srl
11.2015 - 04.2020
Youth Education Consultant
The Government Of Grenada
07.2009 - 01.2010
Bachelor of Arts - International Relations
The American University of Rome
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