Riad Taieb Chehaima
Trieste
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
1
1
year of professional experience
3
3
years of post-secondary education
Work History
Customer Service Agent
Swissport International AG
06.2019 - 09.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
Education
Business Administration And Management - Economics
University of Trieste
Trieste 10.2021 - 07.2024
Skills
- Issue and Complaint Resolution
- Outstanding Communication Skills
- Customer Relationship Management
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of service complaints and customer satisfaction.
Languages
Arabic
Bilingual or Proficient (C2)
French
Advanced (C1)
English
Advanced (C1)
Italian
Upper intermediate (B2)
Timeline
Business Administration And Management - Economics
University of Trieste
10.2021 - 07.2024
Customer Service Agent
Swissport International AG
06.2019 - 09.2020