Riccardo Ceriani
Rome,Lazio
Profilo professionale
Professionista multilingue (italiano madrelingua, inglese e francese C1, spagnolo B2) capace di valorizzare brand e progetti tramite strumenti Microsoft e social network. Riconosciuto per comunicazione efficace, adattabilità e collaborazione in contesti internazionali, contribuisco a migliorare visibilità, relazioni con stakeholder e risultati operativi.
Panoramica
10
10
anni di esperienza professionale
Esperienza lavorativa
Front Desk Supervisor
Park Hyatt Paris-Vendôme ***** – Parisian Palace Luxury Hotel
Paris
2025.02 - 2026.03
- Supervise daily front office operations in a Palace-level luxury environment
- Lead and coach front desk team ensuring Forbes 5-star service standards
- Handle VIP arrivals, guest recovery, and high-profile clientele
- Coordinate with housekeeping, concierge, and reservations for seamless operations
- Monitor performance, upselling, and guest satisfaction metrics
Front Desk Agent
Park Hyatt Paris-Vendôme ***** – Parisian Palace Luxury Hotel
Paris
2024.05 - 2025.02
- Delivered personalized and anticipatory service to an international luxury clientele
- Managed high-volume check-in and check-out operations with precision and attention to detail
- Actively contributed to upselling rooms and services, enhancing both revenue and guest experience
- Built strong guest relationships, ensuring loyalty and repeat business
Chef de Range at Pur’ Restaurant – 1 Michelin star
Park Hyatt Paris-Vendôme ***** – Parisian Palace Luxury Hotel
Paris
2023.07 - 2024.05
- Delivered Michelin-starred service with exceptional attention to detail and guest personalization
- Managed a dedicated station, ensuring smooth coordination with kitchen and sommelier team
- Developed advanced communication skills and refined service techniques in a high-end gastronomic environment
Commis waiter at Pur' Restaurant - 1 Michelin star
Park Hyatt Paris-Vendôme ***** – Parisian Palace Luxury Hotel
Paris
2023.01 - 2023.06
- Supported senior staff in delivering Michelin-level service standards
- Assisted in mise en place, service execution, and guest interaction
- Developed strong fundamentals in fine dining service, precision, and teamwork in a high-pressure environment
Guest Relation Agent
Verdura Resort Rocco Forte Hotels ***** – Luxury Golf Resort
Sciacca (AG), Sicily
2022.04 - 2022.11
- Acted as key point of contact for guests, ensuring a personalized and seamless luxury experience
- Handled guest requests, complaints, and special arrangements with professionalism and efficiency
- Coordinated VIP amenities, special occasions, and tailored experiences
- Collaborated with all departments to maintain high satisfaction and service consistency
Restaurant Supervisor
APoint Arezzo Park Hotel ****
Arezzo (AR), Tuscany
2021.07 - 2021.12
- Managed restaurant floor operations, supervising service flow and team coordination
- Led and trained junior staff, ensuring service standards and efficiency
- Oversaw guest experience in the dining room, handling requests and resolving issues in real time
- Coordinated with kitchen to ensure timing, quality, and consistency of service
Asset Valuer – Internship program
Pronto Pegno Bank S.p.A. – Sistema Bank Group
Turin (TO), Piedmont
2020.11 - 2021.06
- Conducted asset valuation and appraisal activities, ensuring accuracy and compliance with internal procedures
- Assisted in financial analysis and documentation of secured assets
- Developed strong attention to detail, analytical thinking, and organizational skills
- Worked in a structured corporate environment, gaining exposure to financial processes and client interaction
Commis Waiter
APoint Arezzo Park Hotel Resort ****
Arezzo (AR), Tuscany
2020.06 - 2020.08
Commis Waiter
Ondanomala Suite Club Restaurant
Fregene (RM), Lazio
2020.06 - 2020.08
Commis Waiter
White Bar & Lounge Restaurant Club
Rome (RM), Lazio
2019.06 - 2019.08
Commis Waiter
Panella Coffee & Backery House – Gourmet Restaurant
Rome (RM), Lazio
2016.06 - 2016.08
Istruzione
Master in Hotel Management - Luxury Hospitality
Italian School of Tourism
Florence, Italy2022-11
Higher Technical Course in Craftsmanship - Course IFTS
Foral S.c.a.r.l.
Valenza, Italy2021-07
High School Diploma - Scientific studies
Institute "Gaspare Bertoni"
Udine, Italy2020-06
Cambridge Advanced English Certification - C1 Level
Institute "Gaspare Bertoni"
Udine, Italy2020-05
Academic Exchange Program -
AFS Intercultura
Chillicothe, Ohio, United States2018-08
GCMUN International Certificate - United Nations Simulation Delegate
GCMUN - Global Citizen Model United Nations
New York, United States2018-02
Cambridge International General Certificate of Secondary Education - Math, Biology and Geography
Liceo Scientifico "Manfredi Azzarita"
Rome, Italy2019-04
Competenze
- Italian (native)
- English (C1-level)
- French (C1-level)
- Spanish (B2-level)
- Microsoft tools
- Social Networks
Disclaimer
I authorize the processing of my personal data in accordance with Italian Legislative Decree 196 of June 30, 2003 and art. 13 GDPR (EU Regulation 2016/679) for the purpose of personnel search and selection.
Additional information
- Football, Athletics, Diving, Alpine Skiing
- Traveling in different countries, lived in Italy and USA
- Experience in food and wine, customer support
- Photography
- European Driver License, PADI Open Water Diver Patent
Cronologia
Front Desk Supervisor
Park Hyatt Paris-Vendôme ***** – Parisian Palace Luxury Hotel
2025.02 - 2026.03
Front Desk Agent
Park Hyatt Paris-Vendôme ***** – Parisian Palace Luxury Hotel
2024.05 - 2025.02
Chef de Range at Pur’ Restaurant – 1 Michelin star
Park Hyatt Paris-Vendôme ***** – Parisian Palace Luxury Hotel
2023.07 - 2024.05
Commis waiter at Pur' Restaurant - 1 Michelin star
Park Hyatt Paris-Vendôme ***** – Parisian Palace Luxury Hotel
2023.01 - 2023.06
Guest Relation Agent
Verdura Resort Rocco Forte Hotels ***** – Luxury Golf Resort
2022.04 - 2022.11
Restaurant Supervisor
APoint Arezzo Park Hotel ****
2021.07 - 2021.12
Asset Valuer – Internship program
Pronto Pegno Bank S.p.A. – Sistema Bank Group
2020.11 - 2021.06
Commis Waiter
APoint Arezzo Park Hotel Resort ****
2020.06 - 2020.08
Commis Waiter
Ondanomala Suite Club Restaurant
2020.06 - 2020.08
Commis Waiter
White Bar & Lounge Restaurant Club
2019.06 - 2019.08
Commis Waiter
Panella Coffee & Backery House – Gourmet Restaurant
2016.06 - 2016.08
Master in Hotel Management - Luxury Hospitality
Italian School of Tourism
Higher Technical Course in Craftsmanship - Course IFTS
Foral S.c.a.r.l.
High School Diploma - Scientific studies
Institute "Gaspare Bertoni"
Cambridge Advanced English Certification - C1 Level
Institute "Gaspare Bertoni"
Academic Exchange Program -
AFS Intercultura
GCMUN International Certificate - United Nations Simulation Delegate
GCMUN - Global Citizen Model United Nations
Cambridge International General Certificate of Secondary Education - Math, Biology and Geography
Liceo Scientifico "Manfredi Azzarita"