Riccardo Filari
Melbourne
Summary
Dynamic and dedicated professional with extensive experience at Cocozza Srl, excelling in towing operations and customer service. Proven ability to navigate complex situations with strong problem-solving skills and a commitment to safety. Adept in vehicle maintenance and repairs, consistently enhancing operational efficiency and client satisfaction.
Overview
3
3
years of professional experience
Work History
Tow Truck Driver
Cocozza Srl
02.2024 - 10.2025
- Assisted stranded motorists with vehicle recovery and roadside assistance.
- Conducted pre-trip inspections to ensure vehicle safety and compliance.
- Communicated effectively with dispatch to coordinate timely responses.
- Developed knowledge of local roads and traffic patterns for efficient navigation.
- Trained new drivers on operational procedures and safety protocols.
- Delivered exceptional customer service in high-stress situations, fostering positive relationships with clients and referral sources.
- Implemented best practices for equipment maintenance and troubleshooting.
- Recovered cars
- Provided reliable transportation for damaged vehicles while minimizing further damage using proper towing techniques.
- Secured vehicle to tow truck and checked all attachments for safe operation.
- Collaborated with local law enforcement agencies to safely clear accident scenes and impounded vehicles.
- Fastened chains, straps, covers, and binders to secure load during transit.
- Answered roadside assistance calls for tows and other vehicle support.
- Advanced company reputation by consistently maintaining professionalism, punctuality, and quality service in all interactions with clients.
- Performed minor roadside repairs for clients, reducing downtime and promoting repeat business opportunities.
- Demonstrated adaptability in handling various types of vehicles and towing equipment for a diverse range of situations.
- Completed basic maintenance and minor repairs to keep vehicle neat and running properly.
- Improved response times by efficiently navigating and utilizing GPS systems during tow truck operations.
- Expedited roadside assistance requests through effective communication with dispatchers to ensure prompt arrival at the scene.
- Assisted in training new tow truck drivers, sharing best practices for safe operations and efficient service
Courier Dispatcher
Cocozza Srl
10.2023 - 10.2025
- Delivered packages efficiently while adhering to safety protocols and traffic regulations.
- Navigated routes effectively, ensuring timely arrival at destinations.
- Maintained accurate records of deliveries and pickups for tracking purposes.
- Followed company policies and procedures during shift.
- Utilized GPS technology for precise navigation, minimizing delays and optimizing route planning.
Auto Body Repair Technician Assistant
Cocozza
10.2023 - 10.2025
- Installed and removed body panels, doors and fenders of vehicles to access areas of repair.
- Inspected vehicles to identify and document repair needs.
- Reassembled and replaced parts to complete body repairs.
- Prepared cost estimates for vehicle repairs and provided detailed documentation for customer review.
- Replaced glass, headlights and other lighting and electrical components.
Mechanic
Cocozza Srl
10.2023 - 10.2025
- Diagnosed mechanical issues using advanced diagnostic tools and equipment.
- Performed routine maintenance on various vehicle systems, ensuring optimal performance.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Ordered repair parts quickly to prevent delays in projects and repair work.
Plumber's Assistant
Grimel
07.2022 - 08.2023
- Installed and repaired plumbing systems in residential and commercial properties.
- Diagnosed issues with plumbing fixtures, ensuring timely resolutions.
- Assisted in maintaining compliance with safety regulations and building codes.
- Repaired plumbing systems, components, and equipment.
- Installed valves, hangers, supports, and flanges inside piping systems.
- Measured, threaded, and cut materials to correct angles.
- Resolved emergency plumbing situations quickly and efficiently to minimize property damage for customers.
- Filled pipe systems with water and air to determine location of leaks.
Education
High School Diploma - Professional, Mechanic, Plumber And Electrician
ISIS Link Zanussi
Pordenone 06.2022
Skills
- Strong work ethic
- Towing equipment operation
- Customer service
- Safe driving practices
- Vehicle maintenance and repair
- Roadside assistance
- Organization and planning
- Stress tolerance
- Maintenance and repairs
- Hand and power tools
- Pipe installation
- Drain cleaning
- Pump maintenance
- Pressure testing
- Ventilation systems
- Working independently
- Attention to detail
- Problem-solving
Languages
Spanish
Elementary (A2)
English
Elementary (A2)
Albanian
Bilingual or Proficient (C2)
Italian
Bilingual or Proficient (C2)
Timeline
Tow Truck Driver
Cocozza Srl
02.2024 - 10.2025
Courier Dispatcher
Cocozza Srl
10.2023 - 10.2025
Auto Body Repair Technician Assistant
Cocozza
10.2023 - 10.2025
Mechanic
Cocozza Srl
10.2023 - 10.2025
Plumber's Assistant
Grimel
07.2022 - 08.2023
High School Diploma - Professional, Mechanic, Plumber And Electrician
ISIS Link Zanussi