Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Riccardo Filari

Melbourne

Summary

Dynamic and dedicated professional with extensive experience at Cocozza Srl, excelling in towing operations and customer service. Proven ability to navigate complex situations with strong problem-solving skills and a commitment to safety. Adept in vehicle maintenance and repairs, consistently enhancing operational efficiency and client satisfaction.

Overview

3
3
years of professional experience

Work History

Tow Truck Driver

Cocozza Srl
02.2024 - 10.2025
  • Assisted stranded motorists with vehicle recovery and roadside assistance.
  • Conducted pre-trip inspections to ensure vehicle safety and compliance.
  • Communicated effectively with dispatch to coordinate timely responses.

  • Developed knowledge of local roads and traffic patterns for efficient navigation.
  • Trained new drivers on operational procedures and safety protocols.
  • Delivered exceptional customer service in high-stress situations, fostering positive relationships with clients and referral sources.
  • Implemented best practices for equipment maintenance and troubleshooting.
  • Recovered cars
  • Provided reliable transportation for damaged vehicles while minimizing further damage using proper towing techniques.
  • Secured vehicle to tow truck and checked all attachments for safe operation.
  • Collaborated with local law enforcement agencies to safely clear accident scenes and impounded vehicles.
  • Fastened chains, straps, covers, and binders to secure load during transit.
  • Answered roadside assistance calls for tows and other vehicle support.
  • Advanced company reputation by consistently maintaining professionalism, punctuality, and quality service in all interactions with clients.
  • Performed minor roadside repairs for clients, reducing downtime and promoting repeat business opportunities.
  • Demonstrated adaptability in handling various types of vehicles and towing equipment for a diverse range of situations.
  • Completed basic maintenance and minor repairs to keep vehicle neat and running properly.
  • Improved response times by efficiently navigating and utilizing GPS systems during tow truck operations.
  • Expedited roadside assistance requests through effective communication with dispatchers to ensure prompt arrival at the scene.
  • Assisted in training new tow truck drivers, sharing best practices for safe operations and efficient service

Courier Dispatcher

Cocozza Srl
10.2023 - 10.2025
  • Delivered packages efficiently while adhering to safety protocols and traffic regulations.
  • Navigated routes effectively, ensuring timely arrival at destinations.
  • Maintained accurate records of deliveries and pickups for tracking purposes.
  • Followed company policies and procedures during shift.
  • Utilized GPS technology for precise navigation, minimizing delays and optimizing route planning.

Auto Body Repair Technician Assistant

Cocozza
10.2023 - 10.2025
  • Installed and removed body panels, doors and fenders of vehicles to access areas of repair.
  • Inspected vehicles to identify and document repair needs.
  • Reassembled and replaced parts to complete body repairs.
  • Prepared cost estimates for vehicle repairs and provided detailed documentation for customer review.
  • Replaced glass, headlights and other lighting and electrical components.

Mechanic

Cocozza Srl
10.2023 - 10.2025
  • Diagnosed mechanical issues using advanced diagnostic tools and equipment.
  • Performed routine maintenance on various vehicle systems, ensuring optimal performance.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Ordered repair parts quickly to prevent delays in projects and repair work.

Plumber's Assistant

Grimel
07.2022 - 08.2023
  • Installed and repaired plumbing systems in residential and commercial properties.
  • Diagnosed issues with plumbing fixtures, ensuring timely resolutions.
  • Assisted in maintaining compliance with safety regulations and building codes.
  • Repaired plumbing systems, components, and equipment.
  • Installed valves, hangers, supports, and flanges inside piping systems.
  • Measured, threaded, and cut materials to correct angles.
  • Resolved emergency plumbing situations quickly and efficiently to minimize property damage for customers.
  • Filled pipe systems with water and air to determine location of leaks.

Education

High School Diploma - Professional, Mechanic, Plumber And Electrician

ISIS Link Zanussi
Pordenone
06.2022

Skills

  • Strong work ethic
  • Towing equipment operation
  • Customer service
  • Safe driving practices
  • Vehicle maintenance and repair
  • Roadside assistance
  • Organization and planning
  • Stress tolerance
  • Maintenance and repairs
  • Hand and power tools
  • Pipe installation
  • Drain cleaning
  • Pump maintenance
  • Pressure testing
  • Ventilation systems
  • Working independently
  • Attention to detail
  • Problem-solving

Languages

Spanish
Elementary (A2)
English
Elementary (A2)
Albanian
Bilingual or Proficient (C2)
Italian
Bilingual or Proficient (C2)

Timeline

Tow Truck Driver

Cocozza Srl
02.2024 - 10.2025

Courier Dispatcher

Cocozza Srl
10.2023 - 10.2025

Auto Body Repair Technician Assistant

Cocozza
10.2023 - 10.2025

Mechanic

Cocozza Srl
10.2023 - 10.2025

Plumber's Assistant

Grimel
07.2022 - 08.2023

High School Diploma - Professional, Mechanic, Plumber And Electrician

ISIS Link Zanussi
Riccardo Filari