Riccardo Klein
Rome,RM
Summary
Experienced hospitality professional focused on delivering exceptional guest services and operational efficiency. Proven ability to enhance front office operations through leadership and team collaboration. Skilled in resolving guest issues, managing schedules, increasing brand reputation and maintaining high standards of service.
Overview
4
4
Languages
1
1
Certification
5
5
years of professional experience
Work history
Front Office Shift Leader
Leonardo Hotels Italy
Rome, Italy
06.2026 - Current
- Supervised front office operations, achieved smoother workflow processes.
- Streamlined communication between departments for improved service delivery.
- Coordinated shift schedules to ensure 24 and 7 front desk coverage.
- Managed transaction and cash reporting, handled chargebacks and commission reconciliations, and maintained accurate financial records to ensure efficient financial operations.
Front Office Agent
Leonardo Hotels Italy
Rome, RM
01.2023 - Current
- Provided professional customer service, offering can-do attitude to all requests.
- Ensured smooth check-in and check-out process for guests.
- Improved office functionality through consistent administrative task assistance and workflow support.
Front Desk Agent - Intership
Albergo delle Regioni
Rome, RM
07.2022 - 10.2022
- Planned itineraries for guests.
- Collected deposits, fees and payments.
- Maintained tidy reception area to provide guests with positive first impression of company.
Au Pair
Family
Berlin, Germany
04.2022 - 06.2022
- Improved family support by providing attentive child supervision.
- Performed cleaning, washing, ironing and laundry to maintain home order.
Head Waiter
Povero Pesce S.r.l.
Rome, RM
08.2021 - 03.2022
- Guided guests through menus while demonstrating detailed knowledge of dishes and ingredients.
- Processed payments and reduced customer wait times.
Education
Diploma of Higher Education - Tourism
ITCG Paolo Toscanelli
Rome06.2021
Skills
- Problem-solving skills
- Social strategy development
- Time management expertise
- Complaint handling procedures
- Guest relations
- Stress resilience
- Communication proficiency
Languages
Italiano
Native language
English
Advanced
Spanish
Upper intermediate
French
Elementary
Interests
Computer science, volunteering and travel.
Certification
Digital Marketing Specialist Training Course (248 hours)
Professional training course organized by Challenge Network in partnership with Manpower Employment Agency.
Completed an intensive training program focused on digital marketing, web communication, and online business development. Gained practical knowledge of digital marketing strategies, social media management, and online communication techniques to support business growth and enhance brand visibility.
Key skills acquired:
- Website management and CMS (WordPress)
- Web Writing and Content Creation
- SEO & SEM strategies
- Social Media Marketing (Facebook, Instagram, YouTube, and TikTok)
- Email Marketing (Mailchimp)
- Facebook Ads and Google Ads
- E-commerce and Landing Page optimization
- Web Strategy
- Community Management and Online Reputation Management
- Graphic content creation using Canva
Accomplishments
- Leonardo AdvantageCLUB Ambassador (2026) – Led the promotion and implementation of the Leonardo AdvantageCLUB loyalty program at the property, serving as the main point of contact and monitoring membership performance and results.
- Local Heroes – Social Media Content Creator (2025) – Created engaging social media content to promote Leonardo Hotels, enhance brand visibility, and showcase the guest and employees experience through digital channels.
- Green Key Officer (2025) – Led the implementation of the Green Key certification project, coordinating activities required to obtain and maintain the Green Key certification.
- Leonardo Hotels Academy – Youngster Program Certificate (2024) Successfully completed an internal development program focused on professional growth, personal development, and career plan within Leonardo Hotels.
Timeline
Front Office Shift Leader
Leonardo Hotels Italy
06.2026 - Current
Front Office Agent
Leonardo Hotels Italy
01.2023 - Current
Front Desk Agent - Intership
Albergo delle Regioni
07.2022 - 10.2022
Au Pair
Family
04.2022 - 06.2022
Head Waiter
Povero Pesce S.r.l.
08.2021 - 03.2022
Diploma of Higher Education - Tourism
ITCG Paolo Toscanelli