Riccardo Pellegrino
Trapani,Italy
Summary
Supervisior with experienced professional with a strong background in maintaining health and safety standards, quality control, and staff training. Demonstrates exceptional customer retention abilities, effective teamwork, and the capacity to perform under pressure in dynamic environments. Proficient in register operation, restocking, and the Micros system, with excellent up-selling skills. Adept at fostering positive communication and excelling in rotational shifts while ensuring high service standards.
Overview
6
6
years of professional experience
Work history
Supervisor
PierChic
Dubai
04.2024 - 02.2025
- Company Overview: Forbes Hotel
- Training the team
- Welcome pack: food bible, micros card, IT acces
- General item purchasing
- Guest relation handling
- Contact with different departments: HK, engineering, florist
- Cashiering duty
- Opening and closing control
- Despatching dutys and responsibilities
- Complaints handly
- Resulting in a 94% and 97.1 score in LQA audit, ensuring that every aspect of dining experience meets the highest standards
- Forbes Hotel
Chef De Rang/ Tournant Supervisor
Park Gstaad Hotel
Gstaad
12.2023 - 03.2024
- Company Overview: LHW
- Offer exceptional service by welcoming and escorting guests to tables when seating is available, answering questions about the restaurant, and addressing any concerns
- Recommended meals and drinks that were available in a professional and friendly manner
- Applied LQA principles, requirements, and processes to measure, controlling and ensuring the quality of F&B product standards
- Maintained a high level of product and service knowledge to ensure guests are always well-informed restaurant offerings
- Supporting Restaurant Manager in improving operation
- Trained new colleagues how the restaurant work
- Organize the showcases of the restaurant with all the wine
- Prepare Fish and Meat in front of the customers
- Pepare Crepe Suzette in front of the customers
- LHW
Chef De Rang
Verdura Resort
Sciacca, Sicily
05.2023 - 10.2023
- Company Overview: Rocco Forte Hotel, LHW
- Offer exceptional service by welcoming and escorting guests to tables when seating is available, answering questions about the restaurant, and addressing any concerns
- Recommended meals and drinks that were available in a professional and friendly manner
- Applied LQA principles, requirements, and processes to measure, controlling and ensuring the quality of F&B product standards
- Maintained a high level of product and service knowledge to ensure guests are always well-informed restaurant offerings
- Lead by example through modelling behaviours and attitudes expected of all servers, tracking performance levels, and providing coaching and feedback
- Determine when new dishes are ready to be served and communicate with staff to assure plates, glasses,and cutlery is promptly cleared when necessary
- Perform administrative tasks, such as managing opening and closing duties, responding to phone callsconcerning reservations and helping with front/back-of-house operations
- Monitor the flow of patron traffic in the dining room to confirm adequate space available between tables andthat no one is waiting to be seated
- Use point-of-sale systems to collect payment, process credit card transactions, reconcile cash drawers
- Rocco Forte Hotel, LHW
Chef De Rang
Park Gstaad Hotel
Gstaad
12.2019 - 03.2023
- Company Overview: LHW
- Responsible restaurant cashier closing
- Check the stock and place orders for any items
- Respecting Leading Hotel rules and standards
- Supporting Restaurant Manager in improving operation
- Trained new colleagues how the restaurant work
- Check the wine cellar and insert the missing wine
- Organize the showcases of the restaurant with all the wine
- LHW
Commis De Rang
Forte Village Resort
Santa Margherita Di Pula, Sardinia
06.2019 - 11.2019
- Company Overview: WLR
- Control of entire back office
- Pass management
- WLR
Education
Diploma of Higher Education - Hospitality
I.P.S.E.O.A Vincenzo Florio
Trapani, Province of Trapani 09/2014 - 07/2019
Skills
- Heart and safety standards
- Quality control
- Staff training
- Customer retention
- Work well under pressure
- Teamwork
- Register operation and restocking
- Good communication skills
- Ability to work in a rotation shift and dynamic environment
- Wine knowledge
- Micros system knowledge
- Excellent Up-selling skills
Personal Information
- Date of birth: 10/01/00
- Gender: Male
- Nationality: Italian
Custom
- Heart and safety standards
- Quality control
- Staff training
- Customer retention
- Work well under pressure
- Teamwork
- Register operation and restocking
- Good communication skills
- Ability to work in a rotation shift and dynamic environment
- Wine knowledge
- Micros system knowledge
- Excellent Up-selling skills
Timeline
Supervisor
PierChic
04.2024 - 02.2025
Chef De Rang/ Tournant Supervisor
Park Gstaad Hotel
12.2023 - 03.2024
Chef De Rang
Verdura Resort
05.2023 - 10.2023
Chef De Rang
Park Gstaad Hotel
12.2019 - 03.2023
Commis De Rang
Forte Village Resort
06.2019 - 11.2019
Diploma of Higher Education - Hospitality
I.P.S.E.O.A Vincenzo Florio
09/2014 - 07/2019
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