Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
RITA FRACCALVIERI

RITA FRACCALVIERI

Milan

Summary

Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.

Overview

8
8
years of professional experience

Work History

Public Relations Assistant

Axpo Italia
03.2023 - 09.2023
    • Assisted with planning, development and implementation of company projects and programs.
    • Resolved complaints to maintain customer satisfaction.
    • Assisted during high telephone volumes and customer escalations.
    • Managed content on company website, delivering prompt updates during emergency situations.
    • Worked closely with other internal departments to resolve customer service issues.
    • Used various social media platforms for media and blogger outreach.
    • Supported public relations managers with writing, researching and preparation of materials
    • Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and effective dissemination of mass communications.
    • Cultivated strong relationships with media representatives to secure widespread coverage and feature stories.
    • Drafted press releases detailing relevant newsworthy information and supporting brand image, and worked with news media to spread positions.
    • Conducted media relations and responded to media requests for information.
    • Monitored media coverage and produced detailed reports to analyze impact of PR efforts.

Waitress

Signorvino
11.2021 - 09.2022
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Increased sales significantly by upselling higher-end products to customers

Law Intern

NPJ - Nucleo de Pratica Juridica
02.2017 - 10.2018
    • Researched statutes and laws to support compliance and legal risk management.
    • Drafted letters to clients, firms and businesses to request settlement or compliance with discovery requests.
    • Reviewed, drafted and revised agreements and contracts to protect client interests.
    • Observed contract negotiations and offered feedback to paralegals on language, terms and conditions.
    • Completed research and established requirements to draft contract process documentation.
    • Performed civil, criminal, family law and juvenile legal research to help lawyers prepare for briefing and trial.
    • Organized legal filing system to maximize efficiency.
    • Performed legal and general research, drafting memoranda, and correspondence.

Internship Student

Tecnofilmes
01.2018 - 09.2018
  • Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
  • Reported back to instructor to receive day-to-day tasks and responsibilities.
  • Sorted, organized, and maintained files.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Answered and transferred incoming telephone calls, taking messages for various staff members.
  • Completed research, compiled data, updated spreadsheets, and produced timely reports.
  • Sorted and organized files, spreadsheets, and reports.

Internship Student

Conseg
01.2016 - 05.2016
  • Reported back to instructor to receive day-to-day tasks and responsibilities.
  • Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
  • Sorted, organized, and maintained files.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Answered and transferred incoming telephone calls, taking messages for various staff members.
  • Delivered clerical support by handling range of routine and special requirements.
  • Provided clerical support, addressing routine, and special requirements.
  • Sorted and organized files, spreadsheets, and reports.
  • Completed research, compiled data, updated spreadsheets, and produced timely reports.

Education

Fundamentals of Digital Marketing Google Digital - Digital Marketing

Google Analytics , Milan, Italy
2023

Basic understanding of the core concepts of DigitalMarketing.

M.D. - Human Rights

Pontifical CatholicUniversity of Paraná, Curitiba, Brazil
2021

Public Laws, Family Law, Ethics, Race, Human Rights,Contemporary Society

Bachelor of Law -

Pontifical Catholic University of Paraná, Curitiba, Brazil
2019

Criminal Law, Conflicts Law, Civil Law, Ethics, Human Rights,International Law, Constitutional Law, Labor Law.

Winter Course in Electronic Law -

University of Lisbon School, Lisbon, Portugal
2015

Brazilian Civil Rights Framework for the Internet, ConsumerLaw, Society and the Internet.

Skills

  • Public and Media Relations
  • PR Events
  • Contract Review
  • Legal Solutions
  • Deadline Monitoring
  • Microsoft Office Suite
  • Marketing Assistance
  • Operational Efficiency
  • Effective Multitasking
  • Team Support
  • Performance Improvement
  • Customer Service and Rapport
  • Multitasking Abilities
  • Flexible and Adaptable
  • Written Communication

Languages

English
Bilingual or Proficient (C2)
Italian
Upper intermediate (B2)
Portuguese
Bilingual or Proficient (C2)
German
Beginner (A1)

Timeline

Public Relations Assistant - Axpo Italia
03.2023 - 09.2023
Waitress - Signorvino
11.2021 - 09.2022
Internship Student - Tecnofilmes
01.2018 - 09.2018
Law Intern - NPJ - Nucleo de Pratica Juridica
02.2017 - 10.2018
Internship Student - Conseg
01.2016 - 05.2016
Google Analytics - Fundamentals of Digital Marketing Google Digital, Digital Marketing
Pontifical CatholicUniversity of Paraná - M.D., Human Rights
Pontifical Catholic University of Paraná - Bachelor of Law,
University of Lisbon School - Winter Course in Electronic Law,

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RITA FRACCALVIERI