Summary
Overview
Work History
Education
Skills
Languages
Education And Qualifications
Hobbies and Interests
Timeline
Roberta Barbiani

Roberta Barbiani

Bresso

Summary

Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills.

Overview

25
25
years of professional experience

Work History

account manager

DSM s.r.l.
  • On Retail Accounts in Italy: consulting on warehouse automation projects, wireless data communication, front end solutions and point of sale back office - research and development of new accounts - Direct and partnership sales on complex projects

credit broker insurer

Clerical Medical
02.2013
  • Insurance consultant to individuals, professionals and small-medium companies on elementary and life sectors, on credit and saving plans

internal sales executive

Sybase Inc. iAnywhere division
02.2005

area manager

Mode..Information GmbH
02.2004
  • On fashion retail market, management of B2C sales in terms of ideas and trends: colors and lines useful for production of clothing and footwear management of sales inside Bookshop - store layout - management of sector fairs also abroad

Customer Service Officer

Linetech Srl
08.2023 - 02.2024
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Streamlined communication between customers and internal departments for timely issue resolution.
  • Boosted company reputation by providing exceptional customer service through phone, email, and chat support channels.
  • Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.

Account Manager

DSM S.p.A.
07.2016 - 05.2022
  • Founded in 1991 DSM Group is a well-established European business enterprise leader in sales networks solutions for Retail, CPG and Fashion companies such as: Molson Kors, Heineken, Mondeleiz, Auchan, COOP, Conad..
  • We are present in more than 38 countries with over 1000 national and International customers and over 100.000 user A European Company directly present in Italy, Romania, Serbia and Brazil For My division I manage Software Business Solutions related to Mobile Environments, point of sales Management, Visual & Merchandise Analytics, Micro Marketing and Electronics Shelf Labelling
  • Mobile Environment division is also experienced in SFA management - CRM management in all large Enterprise realities
  • Personally involved in a big reprise company role in Retail I reached very interesting results in terms of business development on software and big projects realization
  • Main activities: Business development and commercial activities on projects Selling company solutions and services Product marketing for software solutions Presentation related to clients Prospect generation and management

business developer

Centro Forniture Alberghiere
02.2013 - 06.2016
  • Developed strong relationships with key clients for improved customer satisfaction and long-term partnerships.
  • Enhanced company''s market presence by attending networking events, trade shows, and conferences.
  • Drove revenue growth by creating tailored solutions for clients based on their unique needs and requirements.

sales executive retail italy

Fujitsu Services Italy
03.2002 - 02.2005
  • Conducted comprehensive market research to identify emerging trends and adjust sales approach accordingly.
  • Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
  • Collaborated with internal teams, such as product development and customer support, to ensure seamless client experience throughout the sales process.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.

Retail Account Executive

Telxon Italy S.r.l.
06.1999 - 05.2001
  • Coordination and management of internal marketing resources - presales and sales
  • Created and implemented marketing strategies and proposed innovative ideas to attract new clients.
  • Achieved consistent sales growth through diligent account management and proactive client outreach efforts.
  • Handled complex negotiations tactfully by finding creative solutions that satisfied both parties involved.
  • Managed sales plan activities, promotions and product launches resulting in expanded revenues and branding.

Education

MBA -

ITCG Parco Nord, Cinisello Balsamo MI
07.1982

Skills

  • Lead prospecting
  • Complaint Management
  • Lead Generation
  • Vendor Relations
  • B2B Marketing
  • Cold calling techniques
  • MS Office expert
  • Business development

Languages

italiano
inglese
francese
tedesco

Education And Qualifications

  • Perito aziendale corrispondente in lingue estere
  • ITCG Parco Nord, Milano

Hobbies and Interests

  • Paragliding
  • Volunteering
  • Reading
  • Travelling

Timeline

Customer Service Officer - Linetech Srl
08.2023 - 02.2024
Account Manager - DSM S.p.A.
07.2016 - 05.2022
business developer - Centro Forniture Alberghiere
02.2013 - 06.2016
credit broker insurer - Clerical Medical
02.2013
internal sales executive - Sybase Inc. iAnywhere division
02.2005
area manager - Mode..Information GmbH
02.2004
sales executive retail italy - Fujitsu Services Italy
03.2002 - 02.2005
Retail Account Executive - Telxon Italy S.r.l.
06.1999 - 05.2001
account manager - DSM s.r.l.
ITCG Parco Nord - MBA,

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Roberta Barbiani