Roberta Grieco
Naples
Summary
Dynamic professional with proven expertise in customer care and a background in rhythmic gymnastics instruction. Excelled at Koiné SRL by enhancing customer satisfaction and contributing to sales targets through effective complaint handling and upselling. Skilled in organization and call center operations, adept at fostering customer relationships and managing high call volumes with finesse.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Care in French
Koiné SRL
08.2023 - Current
- Improved customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high call volumes with exceptional time management and multitasking skills.
- Developed strong relationships with customers, leading to increased repeat business.
- Contributed to team efforts in exceeding monthly sales targets through upselling products and services when appropriate.
Rhythmic Gymnastics Instructor
ASD Polisportiva Flegrea
09.2019 - 01.2025
Education
L'Orientale University Of Naples. - L'Orientale University of Naples.
L'Orientale University of Naples.
NaplesEsabac Linguistic High School - Mario Pagano State Institute
Mario Pagano State Institute
Naples07.2019
Albert Camus High School
Paris, France03.2018
Intensive Spanish Course Level B1 - Intensive Spanish Course Level B1
Cervantes Institute
Naples09.2017
Cultural Internship - Debla Course
Cultural Internship
Malaga, Spain10.2016
Skills
- Organization
- Call center experience
- Complaint handling
- Payment processing
Certification
Spanish DEBLA certification level B1
Spanish DELE certification level A2
Esabac diploma in French
Languages
English
Upper intermediate (B2)
French
Advanced (C1)
Spanish
Upper intermediate (B2)
Timeline
Customer Care in French
Koiné SRL
08.2023 - Current
Rhythmic Gymnastics Instructor
ASD Polisportiva Flegrea
09.2019 - 01.2025
L'Orientale University Of Naples. - L'Orientale University of Naples.
L'Orientale University of Naples.
Esabac Linguistic High School - Mario Pagano State Institute
Mario Pagano State Institute
Albert Camus High School
Intensive Spanish Course Level B1 - Intensive Spanish Course Level B1
Cervantes Institute
Cultural Internship - Debla Course
Cultural Internship
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