Summary
Overview
Work History
Education
Skills
Timeline
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Roberta Petronzi

Roberta Petronzi

Cabin Supervisor

Summary

I described myself as a organized and dependable candidate successful at managing multiple priorities with a positive attitude.

I am willing to take on added responsibilities to meet team goals.

I would like to find a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

12
12
years of professional experience
6
6
years of post-secondary education
3
3
Languages

Work History

Cabin Service Supervisor

Ryanair
Barcelona , Spain
09.2022 - Current


  • Being organized and detail-oriented with a strong work ethic.
  • Develop and maintain courteous and effective working relationships.
  • Use critical thinking to break down problems, evaluate solutions and make decisions.
  • Skilled at working independently and collaboratively in a team environment.
  • Check and verify photo identification prior to granting facility access to aircraft
  • Greet guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Report damages, maintenance problems, safety issues, and potential hazards to management department
  • Adept at executing preflight checks of equipment
  • Deliver passenger communication and provide info from, to flight deck
  • Carry out preflight briefing to crew reminding assigned positions and discuss potential issues and solutions
  • Administer first aid and reassurance
  • Constantly supervise passengers and crew from boarding until after disembarking
  • Monitor cabin crew while on probation period and provide support from first day in the company
  • Assess cabin crew skills during linechecking days
  • Operate flights in compliance with airline and aviation regulations as regards safety and security procedures
  • Ensure the highest level of comfort to each passenger
  • Perform various inflight services including refreshments and duty free products
  • Deliver outstanding service thought the day ensuring that safety and security of every person is the main priority

Cabin Crew Member

Ryanair
Barcelona , Spain
09.2018 - 09.2023
  • Follow company regulations and rules to promote safe environment for travelers and employees.
  • Clean aircraft cabin, galleys and lavatories.
  • Demonstrate proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
  • Facilitate boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
  • Assist passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
  • Perform pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
  • Serve beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
  • Resolve passenger conflicts and medical emergencies during flights.
  • Greet passengers, assisted with carry-on baggage storage and delivered onboard announcements.
  • Verify aircraft and passenger compliance with policies, regulations, and safety guidance.
  • Helping casualties in the event of any emergency
  • Work in rotating shift patterns
  • Work in a team and be reliable at any time

House Manager

LSI Portsmouth
Portsmouth , England
06.2017 - 07.2018
  • Manage all intake and discharge paperwork and procedures for residents.
  • Develop and maintained positive relationships with guests and other external partners
  • Inspect stock to identify shortages, replenish supply and maintain consistent inventory.
  • Investigate and resolve students complaints to establish trust and increase satisfaction with the school
  • Plan cleaning tasks to carry out individually
  • Handling enquiries, answering phone calls and emails
  • Flexibility to respond to a range of various working situations
  • Ensure that disciplinary procedures are followed precisely

Au Pair

Nicole Balint
London , United Kingdom
09.2015 - 11.2015
  • Assist with housework such as laundry and cooking.
  • Keep children's areas neat and clean.
  • Transport children safely to school, activities and appointments on time.
  • Assist with light housekeeping duties as well as running errands.

Bartender

Hansel And Gretel
San Cesareo , Italy
07.2014 - 08.2015
  • Keep bar presentable and well-stocked to meet customer needs.
  • Explain daily specials and beverage promotions to exceed daily sales goals.
  • Perform opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Sell cakes and offer coffee machine on loan for use
  • Make cakes in line with health and safety regulations
  • Deliver excellent customer service

Shop Assistant

Kathy Vanzeeland Handbags
Valmontone , Italy
07.2011 - 02.2013
  • Complete daily tasks accurately and on-time to support shop needs.
  • Greet customers entering store and offer assistance with requirements.
  • Remain calm and composed in tense situations involving angry or upset customers.
  • Check incoming orders and organize new stock.
  • Review prices and perform audits to detect and correct price discrepancies.
  • Organize shelves to remove slow moving items and add new merchandise.
  • Collect payment by cash, debit or credit card and used Point of Sale system to process transaction.
  • Help managers with daily checklists and last-minute requirements.
  • Answer customer questions about products and services, helped locate merchandise, and promoted key items.
  • Wrap and weigh bakery department products.
  • Engage in friendly conversation with customer to better uncover individual needs.
  • Volunteer for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Provide exceptional services and pleasant shopping experiences to retail customers.
  • Build customer loyalty and retention by delivering excellent shopping experiences.

Education

Certificate Of Proficiency - English

Cambridge Assessment
Portsmouth
01.2017 - 06.2018

Diploma - Classical Languages And Literatures

Liceo Classico Claudio Eliano
Palestrina
09.2006 - 07.2011

Skills

Dependable and Responsible

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Timeline

Cabin Service Supervisor

Ryanair
09.2022 - Current

Cabin Crew Member

Ryanair
09.2018 - 09.2023

House Manager

LSI Portsmouth
06.2017 - 07.2018

Certificate Of Proficiency - English

Cambridge Assessment
01.2017 - 06.2018

Au Pair

Nicole Balint
09.2015 - 11.2015

Bartender

Hansel And Gretel
07.2014 - 08.2015

Shop Assistant

Kathy Vanzeeland Handbags
07.2011 - 02.2013

Diploma - Classical Languages And Literatures

Liceo Classico Claudio Eliano
09.2006 - 07.2011

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Roberta PetronziCabin Supervisor