Roberta Spanò
Milan
Profilo professionale
Hostess with experience in high-end hospitality environments, including 5-star hotels, international beach clubs, and luxury restaurants. Passionate about customer experience and client relations, with a calm, empathetic, and solution-oriented approach. Strong ability to learn and grow professionally within the hospitality industry
Panoramica
3
3
anni di esperienza
1
1
certificazione
Esperienza lavorativa
Hostess
Sachi | Sunset Hospitality Group
Milan
05.2024 - 10.2025
- Welcome and assist guests in a fine dining environment
- Support front-of-house operations
- Guest reception and reservation management via SevenRooms
- Event organization and complaint management
- Fiscal cash closing and reporting (Excel, Word)
Task Force
Aura Beach Club & D'Lirio | Sunset Hospitality Group
Montenegro
08.2025 - 09.2025
- Assisted with opening and operations of seasonal luxury beach clubs
- Supported staff training and guest service
- Support for private events and dynamic environments
Commis de Sala & Event Staff (extra)
Four Seasons Hotel
Milan
02.2023 - 04.2024
- Supported dining service in a 5-star luxury hotel
- Assisted senior staff and maintained service standards
Brand Ambassador
Ploom
Milan
02.2024 - 04.2024
- Promoted brand at events and engaged with customers
- Product promotion and survey collection
- Direct customer engagement and sponsorship
Event Staff (extra)
Park Hyatt
Milano
01.2024 - 04.2024
- Service for corporate events
- Wardrobe management and operational support
Cashier
Pino in Duomo
Milano
10.2022 - 12.2022
- Payment management and cash closing
- Service support in the dining room and guest reception
Istruzione
High School Diploma -
Liceo delle Scienze Umane - Marco Tullio Cicerone
Formia (LT)01-2021
Competenze
- Guest Service & Relations
- Venue Operations & Closures (cash handling, Excel and world reports)
- Teamwork & Adaptability
- Event organization and voucher creation
- Interdepartmental communication (finance)
Languages
Italian: Native
English: Fluent
Spanish: Intermediate
Certificazioni
CAPAC – Tourism & Hospitality Training - 07/2025
CAPAC Milan
Cronologia
Task Force
Aura Beach Club & D'Lirio | Sunset Hospitality Group
08.2025 - 09.2025
Hostess
Sachi | Sunset Hospitality Group
05.2024 - 10.2025
Brand Ambassador
Ploom
02.2024 - 04.2024
Event Staff (extra)
Park Hyatt
01.2024 - 04.2024
Commis de Sala & Event Staff (extra)
Four Seasons Hotel
02.2023 - 04.2024
Cashier
Pino in Duomo
10.2022 - 12.2022
High School Diploma -
Liceo delle Scienze Umane - Marco Tullio Cicerone