Roberta Zanardi
Rome,RM
Summary
Professional server with high standards and strong track record of delivering exceptional dining experiences. Skilled in customer service, order accuracy, and multitasking in fast-paced environments. Known for effective teamwork, adaptability, and maintaining positive atmosphere even during peak hours. Thrives on achieving results and ensuring guest satisfaction.
Dedicated waitress trainer with proven ability to enhance guest experiences through effective communication, problem-solving, and leadership skills. Committed to fostering teamwork and improving customer satisfaction in fast-paced environments.
Overview
2026
2026
years of professional experience
Work History
Waitress Extra
Ristorante La Ruota, Enrico Fermi
Rome, Italy
Waitress Extra
Punto Mare
Rome, Italy
Waitress Extra
La Berninetta
Assistent Chef and Waitress
Catering Services
Rome, Italy
Waitress Trainer
Hotel Bvlgari Roma
Rome, Italy
05.2025 - 10.2025
- Trained new staff on menu knowledge and service standards.
- Assisted in developing training materials for waitstaff onboarding.
- Demonstrated proper table setting techniques to enhance guest experience.
- Evaluated trainee performance and provided constructive feedback.
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
- Promoted teamwork among staff members through collaboration efforts and fostering a positive work atmosphere.
- Increased overall restaurant performance through comprehensive staff training on menu items, upselling techniques, and company policies.
- Established rapport with regular patrons, leading to increased repeat business for the establishment over time.
Chef De Rang
Parnaso Caffè
Rome, Italy
10.2024 - 04.2025
- Assisted in managing dining area, ensuring optimal guest experience and satisfaction.
- Coordinated table settings and food service for multiple dining events.
- Communicated effectively with kitchen staff to facilitate timely meal delivery.
- Maintained cleanliness and organization of service areas throughout shifts.
- Provided menu recommendations, upselling items to improve customer engagement.
- Engaged with guests to collect feedback, contributing to service improvement initiatives.
- Maintained a clean and organized dining environment, ensuring a positive experience for guests.
- Coordinated special events, creating memorable experiences for guests while maintaining excellent service levels.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in smooth restaurant operations.
- Contributed to a positive work culture by consistently demonstrating teamwork attitude and commitment to high-quality service.
- Conducted daily inspections of table settings and dining areas to meet high-quality standards.
Commis De Rang
I Butteri
Rome, Italy
09.2024 - 10.2024
Chef and Waitress
Fornari Catering&Restaurant
Rome, Italy
10.2023 - 08.2024
- Prepared diverse menu items, ensuring quality and presentation met restaurant standards.
- Collaborated with kitchen staff to streamline food preparation processes for efficiency.
- Prepared and cooked quality meals in high-volume, fast-paced service environments.
- Followed recipes and instructions to achieve quality and presentation standards.
- Maintained a clean and organized workspace, adhering to strict sanitation guidelines for a safe kitchen environment.
- Assisted head chef in menu planning for optimal ingredient utilization and minimized food waste.
- Assisted in menu preparation, making suggestions, and researching recipes compatible with existing menu items.
- Received delivered, sorted produce and stored supplies quickly to maintain quality and condition.
- Collaborated with team members to ensure timely delivery of orders, improving overall dining experience for guests.
- Used variety of kitchen tools and appliances to prepare ingredients and meals.
- Provided exceptional customer service, ensuring guest satisfaction through attentive dining experiences.
- Assisted in managing table settings and flow of service for optimal efficiency.
- Collaborated with kitchen staff to ensure timely delivery of high-quality dishes.
- Trained new team members on service standards and restaurant protocols.
- Promoted upselling strategies among waitstaff, increasing overall revenue without compromising the guest experience.
- Assisted in menu development, contributing to unique and creative dishes that attracted new clientele.
- Answered questions regarding menu items and suggested dishes exceeding guest expectations.
- Organized wine tastings and pairing events to educate customers on fine dining options available at the establishment.
Waitress
Tecton Group, La Locanda Del Pioniere
Rieti, Italy
07.2023 - 09.2023
- Provided exceptional customer service, ensuring satisfaction and repeat business.
- Managed table assignments efficiently, optimizing seating capacity during peak hours.
- Assisted in training new staff on menu items and service protocols.
- Processed orders accurately using point-of-sale systems to enhance order accuracy.
- Handled customer inquiries and concerns promptly, demonstrating problem-solving skills.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Waitress
La Taverna Di Mastro Titta
Rieti, Italy
01.2023 - 05.2023
Waitress
Colle Aluffi
11.2022 - 12.2022
Waitress
BBuona Pinsa Bar
Rieti, Italy
09.2022 - 11.2022
Waitress
Wally's Cocktail Bar
Rieti, Italy
05.2022 - 09.2022
Waitress
Da Checco al Calice D'Oro
Rieti, Italy
01.2022 - 05.2022
Waitress
Ristorante Maria Di Maria Baldi
Rieti, Italy
07.2021 - 09.2021
Waitress
Da Valerio
Rieti, Italy
02.2021 - 06.2021
Education
IPSSEOA RANIERI ANTONELLI COSTAGGINI
Rieti06-2024
HACCP -
IPSSEOA RANIERI ANTONELLI COSTAGGINI
Rieti, Italy01-2023
Law 81 -
IPSSEOA RANIERI ANONELLI COSTAGGINI
Rieti, Italy01-2023
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
Languages
Italian
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
French
Intermediate (B1)
Timeline
Waitress Trainer
Hotel Bvlgari Roma
05.2025 - 10.2025
Chef De Rang
Parnaso Caffè
10.2024 - 04.2025
Commis De Rang
I Butteri
09.2024 - 10.2024
Chef and Waitress
Fornari Catering&Restaurant
10.2023 - 08.2024
Waitress
Tecton Group, La Locanda Del Pioniere
07.2023 - 09.2023
Waitress
La Taverna Di Mastro Titta
01.2023 - 05.2023
Waitress
Colle Aluffi
11.2022 - 12.2022
Waitress
BBuona Pinsa Bar
09.2022 - 11.2022
Waitress
Wally's Cocktail Bar
05.2022 - 09.2022
Waitress
Da Checco al Calice D'Oro
01.2022 - 05.2022
Waitress
Ristorante Maria Di Maria Baldi
07.2021 - 09.2021
Waitress
Da Valerio
02.2021 - 06.2021
Waitress Extra
Ristorante La Ruota, Enrico Fermi
Waitress Extra
Punto Mare
Waitress Extra
La Berninetta
Assistent Chef and Waitress
Catering Services
IPSSEOA RANIERI ANTONELLI COSTAGGINI
HACCP -
IPSSEOA RANIERI ANTONELLI COSTAGGINI
Law 81 -
IPSSEOA RANIERI ANONELLI COSTAGGINI