Roberta Andreea Gheonea
Fiumicino
Summary
- Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Coffee Barista
Hotel "Isola Sacra"
07.2022 - Current
- Enhanced customer satisfaction by crafting high-quality coffee beverages and providing exceptional service.
- Streamlined drink preparation process for increased efficiency and consistent taste.
- Maintained cleanliness and organization of the workspace, ensuring a safe and welcoming environment for customers.
- Collaborated with team members to deliver timely and accurate orders during peak hours.
Waitress
L'Angolo Delle Meduse
06.2018 - 02.2020
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
Receptionist
"Villa Rosita" B&B
12.2015 - 01.2016
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Helped maintain office security by monitoring visitor access and issuing badges as needed.
Education
"Oriental Languages And Civilization"
Sapienza Rome University
Rome, ItalyHigh School Diploma -
"Tudor Arghezi" High
Romania06.2015
Skills
- Customer service
- Interpersonal skills
- Multitasking capabilities
- Order taking
- Attention to detail
- Stress management
- Quality control
- Friendly and Outgoing
- Fluent in English, Italian, Romanian
- Team Player
- Payment Processing
- Cash Register Operations
Languages
Romanian
Bilingual or Proficient (C2)
Italian
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Intermediate (B1)
Personal Information
- Place of Birth: Craiova, Romania
- Date of Birth: 05/01/1997
- Gender: Female
- Nationality: Romanian
Timeline
Coffee Barista
Hotel "Isola Sacra"
07.2022 - Current
Waitress
L'Angolo Delle Meduse
06.2018 - 02.2020
Receptionist
"Villa Rosita" B&B
12.2015 - 01.2016
"Oriental Languages And Civilization"
Sapienza Rome University
High School Diploma -
"Tudor Arghezi" High