Roberto Cardillo
Rome
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized Job Title with experience in Type restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Highly proactive manager with Number years of experience in team leadership in Type industry. Background includes sales, management and customer service in fast-paced settings. Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Head Sommelier and Restaurant Manager
Mercato Plebiscito
Rome, Italy
07.2022 - 11.2024
- Enhanced guest experience by developing an extensive wine list and pairing recommendations for various cuisines.
- Increased wine sales by conducting staff training sessions on wine knowledge and service techniques.
- Managed inventory effectively, resulting in reduced wastage and improved stock turnover.
- Collaborated with chefs to create cohesive menu pairings, enhancing the overall dining experience.
- Developed strong relationships with suppliers, ensuring access to high-quality wines at competitive prices.
- Implemented a successful wine program that resulted in increased customer satisfaction and repeat business.
- Coordinated special events such as winemaker dinners or themed tastings, driving guest engagement beyond regular services.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Processed orders and sent to kitchen employees for preparation.
Wait Staff Member
Many Restaurants
Rome
05.2014 - 03.2022
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Boosted restaurant reputation with exceptional attention to detail, prompt service, and a friendly demeanor.
- Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
- Streamlined dining experience for patrons through consistent communication with kitchen staff regarding order updates and special requests.
Renderer
Architecture
Rome, Italy
10.2013 - 03.2016
- Enhanced architectural projects by applying various rendering techniques and styles.
- Streamlined the rendering process by implementing efficient workflows and software tools.
- Delivered high-quality, photorealistic renderings on time and within budget constraints.
Education
Civil Engineering
Sapienza Università
RomeSommelier
Ais
Roma03.2024
Liceo Scientifico "Leon Battista Alberti"
Minturno, Italy06.2006
Skills
- Wine Knowledge
- Menu development
- Customer Relations
- Multilingual Abilities
- Vendor Negotiations
- Bill computation
- Problem-solving abilities
- Self Motivation
- Problem-solving aptitude
- Professionalism
- Multitasking
- Teamwork and Collaboration
- Hospitality service expertise
Certification
Ais degree
- Certified Sommelier , AIS ROMA
Languages
Italian
Bilingual or Proficient (C2)
English
Advanced (C1)
French
Intermediate (B1)
Spanish
Elementary (A2)
Sport, Videogames, Books, Art
In my spare time I love to play many sports and videogames, reading books and visiting Art Museums and Galleries. I like to travel and visit new cities and cultures.
Timeline
Head Sommelier and Restaurant Manager
Mercato Plebiscito
07.2022 - 11.2024
Wait Staff Member
Many Restaurants
05.2014 - 03.2022
Renderer
Architecture
10.2013 - 03.2016
Civil Engineering
Sapienza Università
Sommelier
Ais
Liceo Scientifico "Leon Battista Alberti"